A:AnswerHi there, AnnS. Thank you for asking about your Nest Cam (battery). If you've already tried restarting or turning off and unplugging your router, smartphone and the Nest Cam itself for 30 seconds, then we recommend trying the troubleshooting steps below:
- Factory reset the camera: This will erase all settings, including the Wi-Fi connection.
- Check network settings: If your Wi-Fi network has a hidden SSID or uses guest network mode, ensure you're entering the correct information during setup. Additionally, confirm your network uses WPA2/WPA3 security protocol and not WEP or WPA, which Nest cameras don't support.
- Disable temporary network interference: Try turning off other Wi-Fi devices and Bluetooth connections nearby that might interfere with the setup process.
If you need further assistance, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
A:AnswerHey there, Lawrence! Thanks for your interest. Yes, the Nest Cam (battery) comes with 3 hours of event video history, and you can stream live video for free in the Google Home app. However, you’ll need a Nest Aware subscription to receive advanced features. Learn more about what you can get with the Nest Aware here: https://support.google.com/googlenest/answer/9233159
A:AnswerHi there, Poindexter! No, we don’t recommend using an extension cord. To ensure the safety, security and protection of both Nest Cam (Battery) and the cable that you will use, especially if you will place it outdoors, it’s always a better option to use the Nest Cam Weatherproof cable instead. You may reach out to Best Buy support for help with the availability of this accessory.
A:AnswerDistance isn’t a limitation of the camera. It is all up to how you have your wireless network designed. If you can’t get good speed tests from your cell phone in that location then the cameras aren’t going to have good connection either. Every home or location is different and it is impossible for someone to give you specifics on your configuration. However like I said test the internet speed with your cell phone in that specific location and if you can’t get good speeds on your phone then yes you will need a wifi extender.
A:AnswerDefinitely! You can stream Nest Cam (Battery) to a smart display, like Nest Hub or Nest Hub Max, and view your security video feed. To learn more, check out this help article on our support page: https://support.google.com/googlenest/answer/7529598
A:AnswerYes, if you’re planning to add the new camera to a Home structure with an existing Nest Aware (2nd gen), the Nest Aware plan will apply to every camera on a given Home structure. Nest Aware (2nd gen) offers a whole home subscription that includes all Nest Cameras, Nest Hello and Google Home and Nest speakers (US only) and displays (US only) in your home.
A:AnswerUnfortunately this camera is NOT compatible with the google Nest app which to me is a huge disappointment.
You have to use the Google "Home" app which does not work with a PC. So you can't even see the camera's output on a PC, which you obviously can with their other cameras.
A:AnswerYes, you will be able to scroll and see all the cameras in 1 account from Nest.
If you plan to buy 6 of them, Google is giving you a price discount right now directly from their Google store. A 6 pack on Google is selling for $596.00 as of 8/20/21.
A:AnswerNest Cam (battery) comes with a built-in rechargeable battery and is not replaceable. You can keep it hardwire, but we recommend contacting our support team if you experience any power or battery related issues by visiting our help page: https://support.google.com/googlenest/gethelp
A:AnswerWe recommend contacting BestBuy to check product release and availability on their site. Also, Nest Cam (battery) is not a replacement for Nest Cam IQ Outdoor since it shares both similar and upgraded features, and that it can be set up for indoor and outdoor use.
A:AnswerBattery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)
A:AnswerHey there. Yes, if you're replacing the same Nest Cam (Battery) it should be a simple swap. If you need any additional help, talk to us here: https://support.google.com/googlenest/gethelp
A:AnswerHi there, Mikey.The cost of Google Home Premium is not affected by owning two Nest Cam (Battery) devices. The cost of subscription varies depending on whether you choose a monthly or yearly plan. Here’s a link with further details: https://support.google.com/store/answer/9396337
While you don’t need a subscription to use the device, having it unlocks additional features such as continuous video recording, person detection, and more. Here’s a link with more benefits: https://support.google.com/googlenest/answer/9233159?hl
A:AnswerGreat question, SecurityGuy. Yes, you can plug the Nest Cam (Battery) into an outlet to get continuous power. Here’s a link with more details: https://support.google.com/googlenest/answer/10481582
A:AnswerHi there, RAB. Yes, you can plug the Nest Cam (Battery) into an outlet to get continuous power. Here’s a link with more details: https://support.google.com/googlenest/answer/10481582
