Questions & Answers

Q: QuestionWhat is difference between models G6ZUC and GA03689-US on the Nest Wifi Pro Routers

Asked 2 years ago by DeannaJ.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Hi there, mydiamond. The product code for the Nest Wifi Pro 2-Pk (Snow) is indeed GA03689-US. However we suggest checking with BestBuy about the other code (G6ZUC) so they can address your concern regarding this. If you have any technical questions about the device, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionCan I plug the primary router directly to the ethernet cable coming from the wall provided by my ISP? Currently I plugged into the Modem and Modem to the wall cable, but I want to get rid of the Modem and use the primary router as Modem. Can we do that ?

Asked 2 years ago by NestUser.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer Hello there, NestUser. Thanks for your inquiry. No, you cannot plug the Nest Wi-Fi Pro primary router directly into the Ethernet cable coming from the wall. It's designed to function as a router, not a modem. You cannot plug the Nest Wi-Fi Pro primary router directly into the Ethernet cable coming from the wall. It's designed to function as a router, not a modem. To connect to the internet, it needs to receive a signal that's already been translated by a modem. If you have questions and other concerns, please reach out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionCan I use this as my only source of wifi or do I have to still connect to a service such as xfinity or version fios?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Hey there, the Nest Wifi Pro still needs to be connected to the modem provided by your internet service provider (ISP). If you require further guidance or have any questions about Nest Wifi Pro, please don't hesitate to reach out to our support team for assistance here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionDo these Wifi Pros have microphones?

Asked 2 years ago by Renne.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer No they don't. They're primary use is that of either a router and/or wifi point.

  Answered 2 years ago by ZackVerified Purchase

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Q: QuestionCan these be added on to the old google wifi mesh system?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer They are not backwards compatible with previous models of google mesh systems.

  Answered 2 years ago by JtruVerified Purchase

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Q: Questioncan you actually log in to these as admin and configure them like a normal router, or does google have these locked down also just like the ones you get with the fiber service? If so, why would you buy these when you get them free with fiber service?

Asked 2 years ago by Disappointed.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer Hey there, nakedlunch02! You can manage and configure the network settings in the Google Home app. This link can help: https://support.google.com/googlenest/topic/6246470 We’ll take this as feedback for future improvements. For other inquiries, feel free to reach us here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionCan I spray paint the cover to match the color of the wall without hurting the signal quality and strength?

Asked 2 years ago by Mark.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer Hi there, Mark. You should not paint your Nest products because painting or covering them can affect their performance and functionality, and may void your warranty. Avoid solvent and abrasive material that may cause damage to the product surface, or pose a risk of fire or injury. For other inquiries, contact us here: https://support.google.com/googlenest/gethelp

  Answered 2 years ago by Nest Support

  
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Q: QuestionDoes the Google next router support DHCP and VPN?

Asked 2 years ago by Dick.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer Hi there! Thanks for your interest. We don’t recommend using VPN with Nest products as high firewall security or parental controls can block communication with Nest servers, and may cause Wi-Fi connection issues. You can visit these links that can help: Recommended Wi-Fi network and router settings: https://support.google.com/googlenest/answer/9240155 DHCP IP reservation or Set a Static IP address for a device: https://support.google.com/googlenest/answer/6274660

  Answered 2 years ago by Nest Support

  
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Q: QuestionCan I connect my Alexa devices with this Google mesh system?

Asked 2 years ago by Louis.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Hello there, Louis! Thanks for your inquiry. Most Wi-Fi capable devices are compatible with the Nest Wifi Pro. The Nest Wifi Pro uses the Band Steering feature that will attempt to guide your connected devices to the band with the best performance for each device. Ultimately, after analyzing wireless connections, your device will decide which band to connect to. Check the connectivity requirements of your 3rd party device, and learn more about the Nest Wifi Pro using this link: https://support.google.com/googlenest/answer/6280668

  Answered 2 years ago by Nest Support

  
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Q: QuestionI wanted to verify that this system can only handle 5 units total, 1 main router and 4 "points", also how far away can a point be from the main router? I want one in my barn/shop and that would be about 150 feet between that point and the main router

Asked 2 years ago by KWS.

• A:Answer 150 feet may be at the absolute outer range of what these can accommodate from what I have observed. I have a 3 unit system and each device is only 1 floor apart in a slightly staggered fashion. When I move them more than maybe 50 feet from each other there is a noticeable drop off in signal strength. The real question is will that distance you mention be behind thick walls and what kind of other obstacles would be present.

  Answered 2 years ago by CarlW

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Q: QuestionOur AT&T broadband just went out and we're looking into an alternative option while we wait for days for it to be up and running. Would I still be able to use the Google wifi mesh router?

Asked 3 years ago by JD.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router - Linen

• A:Answer Hi there, JD. The Nest Wifi Pro needs to be connected to a modem with broadband internet connection. Take a look at this link for the setup requirements and guide on how to set up: https://support.google.com/googlenest/answer/7183148Hi

  Answered 2 years ago by Google Team

  
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Q: QuestionCan this system use earlier google nest products?

Asked 3 years ago by Randy.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer Its a wifi mesh network. Not a nest hub. So anything that is wifi enabled can connect to it.

  Answered 3 years ago by TrogdorbuyerofthethingsVerified Purchase

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Q: QuestionWill this work with my existing modem/router?

Asked 3 years ago by sjandria.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer My install went without a hitch. I connected then to my Xfinity moden/wireless router and it worked without a hitch. I thoughtbI would have to put the router into bridge mode but didn't need to change any Xfinity settings. Super easy! FYI- I did however use a different SSID name to avoid handoff issues and make it easier to track network coverage and speed.

  Answered 3 years ago by Rsea

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Q: QuestionDo these have google assistant and speaker capabilities like the previous generations?

Asked 3 years ago by GoogleDre.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer No

  Answered 3 years ago by Trogdorbuyerofthethings

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Q: QuestionI have 3 google nest wifi things currently. They are a little bigger then these... I am looking to add 2 more. Will these nets work with the older model nets? Thanks

Asked 3 years ago by Hestonfr.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow

• A:Answer No. Clearly states that on the box.

  Answered 3 years ago by BruceB

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Q: QuestionI am using Windstream with an Arris WiF 6 modem T3280 and a Arris Touchstone CM8200 router. Will the pro work with these products and what speed should I expect?

Asked 3 years ago by Kjugger.

• A:Answer I suspect this system will REPLACE your router, but not the modem. I'm confused buy the name "Arris WiF 6 modem", as the modem connects your private network to the ISP's network. If that unit also has WiFi 6 support, it likely is a modem AND the gateway for your home network. If that's the case, I don't think you can add any Nest Wifi Pro 6E unit to the configuration.

  Answered 5 months ago by Bigdavediode

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Q: QuestionI currently have the H2D – AC2200. I have many reserved IP addresses. Cameras, synology and so. Can I migrate the current setup to this or do I have to start over?

Asked 3 years ago by Chase.

• A:Answer Yes you can migrate. All you have to do is use the same user name and password. Make sure you delete any apps of the previous router so it won’t block the setup. I did and it worked fine, I had 1 device out of 55 that didn’t migrate.

  Answered 1 year ago by TimothyC

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Q: QuestionWhat devices are capable of 6.0 ghz??

Asked 3 years ago by Junior.

This question was asked about the related product: Google - Nest Wifi Pro 6e AXE5400 Mesh Router (3-pack) - Multi-Color

• A:Answer 6e will be your wireless back hall if you don’t have the cables pre installed. So you’ll have 2.4 and 5 gh for devices. Not many WiFi 6 devices except maybe iPhone 15/16. Some other smart home devices. Soon WiFi 7 devices will hit the market.

  Answered 1 year ago by TimothyC

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Q: QuestionI have a dual modem/router from AT&T that sucks even with one of their extenders. Motorolla BGW210 model - will these work with my current router?

Asked 3 years ago by LORRAINE67.

This question was asked about the related product: Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow

• A:Answer It should but I would ask the geek squad. I had it and worked great with spectrum. Had to change it because it didn’t have a dedicated 2.4 mhz and I needed that to use my robot cleaner.

  Answered 3 years ago by SMG1Verified Purchase

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