A:Answer Yes, you can try to perform a power cycle. Here is how you can perform it:
- Disconnect both your modem and Nest Wifi router,
- Leave them unplugged for 5 minutes, make sure that the modem and Nest Wifi router lights turn off completely before plugging them back in.
- Some modems have backup battery packs, you will need to disconnect battery packs too.
- Plug your modem and Nest Wifi router back to the power outlet, and allow them to turn on fully, then connect the router to the modem via the WAN port.
If power cycling doesn't work, try resetting to its factory default and re-setup. To factory reset, you can check out this support article: https://support.google.com/wifi/answer/6246619
If the issue still persists, please feel free to contact us here: https://support.google.com/googlenest/contactflow