Questions & Answers

Q: QuestionDo the earbuds have any other features besides noise cancellation?

• A:Answer Yes, the Pixel Buds Pro 2 also feature a secure fit, are water resistant, and have a built-in microphone.

Q: QuestionWhy are these earbuds considered the best for Pixel phones?

• A:Answer They are built with the Tensor chip that powers premium, immersive sound and cancels twice as much noise as before, making them the best earbuds for Pixel phones.

Q: QuestionDoes the "twist-to-lock" feature support any other body orifices?

Asked 1 year ago by jtbg.

• A:Answer Hi jtbg. We appreciate you reaching out. Our Pixel Buds Pro 2 have been engineered for in-ear use exclusively.

  Answered 1 year ago by Google Nest Support

  
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Q: QuestionDoes the microphone work while only using one bud at a time?

Asked 8 months ago by Microphone.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Great question. Yes, both Pixel Buds Pro 2 earbuds have a microphone, ensuring you always have one available regardless of which earbud you use.

  Answered 8 months ago by Google Team

  
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Q: QuestionDo you need to buy a wireless charger to charge this since it's wireless charging and doesn't come with a charger cord?

Asked 9 months ago by Anonymous.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Wintergreen

• A:Answer It has the capability of wireless charging but it comes with a wired charger

  Answered 9 months ago by Jill

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Q: QuestionDo these ear buds also work as general hearing sound amplifiers?

Asked 2 months ago by Ownever.

• A:Answer Hey there, Ownever. While the Pixel Buds Pro 2 don’t have a specific amplifier setting, you can use Sound Amplifier with wired or Bluetooth headphones to filter, augment, and amplify the sounds in your environment or on your Android device. Here’s a link with more details: https://support.google.com/accessibility/android/answer/9157755?hl=en

  Answered 2 months ago by Google Team

  
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Q: QuestionDid the earbuds work with gemini

Asked 6 months ago by Xcalibur.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Yes they will

  Answered 6 months ago by WGM77

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Q: QuestionDo the headphones have a built in locator? I tend to lose my headphones a lot and the tile feature on some have really saved me.

Asked 1 year ago by Christy.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Yes, Find my Device will make the headphones emit a loud sound and even the case now has a speaker so that you can locate it even if the headphones are inside.

  Answered 10 months ago by JacobS

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Q: QuestionWhat is the list of codecs that these earbuds are capable of using? AAC, SBC, LDAC, APTx, etc.

Asked 1 year ago by nickstick.

• A:Answer Hi nickstick, thank you for your review. The Pixel Buds Pro supports Bluetooth 5.0 with AAC and SBC codecs.

  Answered 1 year ago by Google Team

  
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Q: QuestionAny more information on the Transparency mode? If it's the same as the regular Pro's or upgraded at all? And battery life with it on?

Asked 1 year ago by Nick.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Hi Nick. While both the Pixel Buds Pro and Pixel Buds Pro 2 offer transparency mode, the latter has an enhanced experience. The Pixel Buds Pro 2 feature refined microphones and advanced processing, resulting in a more natural and immersive transparency mode. However, it's important to note that using transparency mode does drain the battery faster than when it's turned off. This is because the earbuds are constantly working to capture and process surrounding sounds.

  Answered 1 year ago by Google Team

  
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Q: QuestionHow do I get the rubber on the earbud

Asked 1 month ago by Mike.

• A:Answer Hi there, Mike. Here’s how to replace the eartip on the Pixel Buds Pro 2: Pull the attached eartip off, then press the other eartip onto the earbud until you feel a light snap. Gently pull on the eartip to ensure that it's properly attached. Here’s a link with more information: https://support.google.com/googlepixelbuds/answer/7573099#zippy=%2Cpixel-buds-pro

  Answered 1 month ago by Google Team

  
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Q: QuestionMy right ear pod was lost , can I purchased it from best buy where I bought it

Asked 3 months ago by Anonymous.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer unfortunately, you can only buy replacement earbuds from the google store they do not sell them at BestBuy. Here is the official website to get your replacement earbud you will need to select the color of your earbud and select right earbud. Hope this helps. https://store.google.com/product/replacement_pixel_buds_pro_2_earbuds?hl=en-US

  Answered 3 weeks ago by BraydenDVerified Purchase

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Q: QuestionIs there a language translator feature? If so, how does it work?

Asked 3 months ago by Matrix.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Hey there, Matrix. Yes, the Pixel Buds Pro 2 allow you to overcome language barriers! Here’s how: 1. While wearing your Pixel Buds, press and hold either earbud or say, "Hey Google." 2. Ask Assistant to translate, for example "Help me speak Spanish." 3. This launches Google Translate in conversation mode with your default language and the language that you request. 4. Press and hold either earbud. 5. Speak your message. 6. Release the earbud when you finish. Your phone translates and reads your message aloud into your selected language. Check out this article for more details: https://support.google.com/googlepixelbuds/answer/7573100

  Answered 3 months ago by Google Team

  
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Q: QuestionWhy is there no trade in option for pixel buds?

Asked 4 months ago by Anonymous.

• A:Answer I traded my Samsung buds pro 3 in for these.

  Answered 3 weeks ago by Ew1973

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Q: QuestionCan these connect to a Mac and an Android phone simultaneously?

Asked 4 months ago by Budd.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Thanks for asking, Budd. Good news! The Pixel Buds Pro 2 have Multipoint connectivity and audio switch which lets you maintain connections to 2 devices at the same time and moves you seamlessly between them — here’s how to make sure they are enabled: For Multipoint connectivity: 1. Open the Google Pixel Buds app. 2. Scroll and select More settings > Multipoint > Use Multipoint. For audio switch: 1. Open the Google Pixel Buds app. 2. Tap Audio switch. 3. Turn Use audio switch on or off Here’s a guide with more details: https://support.google.com/googlepixelbuds/answer/12319417?hl=en

  Answered 4 months ago by Google Team

  
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Q: QuestionWork with iphone ??

Asked 5 months ago by AleksandrP.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Hey there, C. Yes, the Pixel Buds Pro 2 can pair with iOS devices which support Bluetooth 4.0. Here’s a link with more details: https://support.google.com/googlepixelbuds/answer/7558528

  Answered 5 months ago by Google Team

  
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Q: QuestionHow are these for phone calls? What's the mic like?

Asked 5 months ago by G90x.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Just a tad bit weak, have to talk in a louder volume for the caller to hear you

  Answered 5 months ago by KryscejaVerified Purchase

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Q: QuestionThe paint on these microphones has easily scratched off of my pixel buds. Is this a defect? Or is the paint just sensitive?

Asked 7 months ago by NoahM.

This question was asked about the related product: Google - Pixel Buds Pro 2 - Wireless Earbuds with Active Noise Cancellation – Bluetooth Headphones - Hazel

• A:Answer Hi there, NoahM. Sorry you’re running into issues with the paint on the Pixel Buds Pro 2 — this is highly unusual. We would like to take a look at this further and get a resolution for you. When you can, talk to us here: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

  Answered 7 months ago by Google Team

  
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Q: QuestionIs this case magnetic like the A series? I love that feature from the A series.

Asked 8 months ago by Kristin.

• A:Answer For the buds pro 2 NO, seems like a cool feature

  Answered 7 months ago by AaronV

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