“When I go to redeem my e-gift card it tells me "Account is locked for too many attempts"... How long until that goes away? Or do I need to contact support”
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I waited 2 hours before trying again and it worked for me (try after 1 hour if you’re feeling risky). I did switch from cell phone to laptop but I’m not sure if that played any role. You can also try calling customer service and getting transferred to the e-gift card team to see if they can help - they were closed when I tried.
Sorry, there was a problem. Please try again later.The message you're seeing suggests that your account has been temporarily locked due to multiple incorrect attempts to redeem the e-gift card. This is a common security measure to protect accounts. The duration of the lockout can vary depending on the platform or service provider. Sometimes it may last only a few minutes, while in other cases it could take several hours. However, if you're still unable to access your account after a reasonable period or if you need immediate access, it's best to contact the support team for the platform or service. They can assist in unlocking your account and ensure that there are no other issues.
Sorry, there was a problem. Please try again later.Hello! I had this exact same issue and this worked for me so it may also work for you. Support was not very helpful and they just said wait it out and try again. I deleted all cookies and cache and then I went in to type the email and it worked with no problem! Hope that helps anyone else with this issue.
Sorry, there was a problem. Please try again later.Contact support
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