“I received a hero five with remote for Christmas. Went to download the update for the remote and after following instructions it didn't work. My wife says she has updated our initial window sevens to window 10. Any adviceon what might be the problem?”

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• Do it again, no problem with that. I did the same.

  Answered by ahojman 7 years ago

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• I did the update on my Mac; I haven't tried Windows. Maybe you can update it using the phone app?

  Answered by Dale 7 years ago

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