“Ordered and was charged and no download of any kind. It has been 11 days since my CC cleared. Toll free number said I hadn't paid!”

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• This should be addressed directly with Best Buy. However, if there's anything H&R Block can do to assist, please reach out to our customer service team - available at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday for assistance. Thank you.

  Answered by H&R Block 2 years ago

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