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Thank you for your question! Well there could be a couple things that could be happening. (1) It can either be installed incorrectly with no tilt toward the outside, {Make sure to place the unit so that it is resting on the windowsill with a ¼" to ½" downward tilt towards the outside}.or (2) you may need to remove the drain plug under the unit. (see page 25 in the manual for diagram) Please check you user manual for further information or if you have need additional help, please let us know. Here is the product page where you can download the user manual. http://www.haieramerica.com/product/ESA408N Thank you, Haier America
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