A:AnswerThe top pops up with a button to open and there's a filter there for ground coffee just like with a regular coffee pot. It can be lifted right out if you want to use a K-cup instead.
A:AnswerThank you for your question. We're sorry to hear of the trouble you are experiencing with your coffee maker, as this is not a common occurrence. We would be happy to speak with you and offer any troubleshooting or other assistance you may need. Please email us at [email protected], or give us a call at 800-851-8900.
A:AnswerThank you for your question. This coffee maker comes with a single serve pack holder, to be used with K-cups, and a brew basket to brew regular ground coffee.
A:AnswerThank you for your question. We would suggest checking the troubleshooting steps in the use and care guide, including ensuring the piercing needle is not clogged. However, if you are to continue to have issues, our customer service team would be happy to help. You can email them at [email protected], or give them a call at 800.851.8900.
