Questions & Answers
QuestionI received free HBO Max for 30 days with my purchase but haven't received an email. How do I go about starting this trial period?
- Answer I was just able to download the HBO GO app using my new device and it automatically worked without having to setup an account or needing any CC info. Hope this helps.
- Answer Me either. I guess that's just a lure.
- Answer you will get a email
QuestionDear Friend i have used up my HBO MAX Free 30 Days trial so how do i cancel my subscription?
- Answer Go into settings, account, manage subscription, then cancel the subscription. It can take a couple of hours for HBO to get the cancellation
QuestionWhen I want to add to my cart it appears "not for individual sale", what does it mean? How can I buy it?
- Answer call the store & they can guide you. i guess it depends on what your trying to buy?
QuestionI received my HBOMax free trial code with Samsung TV purchase. Does this code expire on a certain date? I have not yet used the code (since I am moving houses) and am hoping 30 day trial will start from the time I put in the code and not when I got email
- Answer The promo code gives you a 30-day free trial to HBO Max starting from the day you redeem the code. but your code will have an expiration date and needs to be redeemed prior to that date. My code expires about 60 days after the purchase of the tv.
- Answer contact best buy directly.
QuestionHi, I purchased a TV that qualifies for 30day free trial period of HBO Max. My receipt did not have a code for the trial. How are we getting the code??
- Answer You should get an email with the code.
QuestionI was told I would receive an email with instructions for the free HMO Trial, but did not. Also, I saw an answer on this site to enter promo code which I also did not get.
- Answer I got my promo code in my receipt email. And just followed the directions.
QuestionI cannot find my code I tried to set it up once but it never worked on my TV and my credit card info was entered. I haven't used it even once...Help
- Answer Be glad your credit card wasn't immediately charged like mine was for an HBO product I didn't want. You can only enter the code once and it is case sensitive and spaces must be entered exactly or it will not be recognized. Check to make sure it was entered exactly. If it wasn't you should be able to enter it properly again since you never really got it right the first time. Check your email for the code that was sent or your receipt. I hope that helps.
QuestionHello, I have received my item (Watchmen) that came with the HBO Max trial, but have not received any information on how to redeem it (not even an email confirmation). Please advise. Thank you!
- Answer it will arrive via an email, separate from your purchase confirmation email. if you haven't received it, contact best buy.
QuestionThe e-mail I received with the HBO Max code was corrupted. How do I receive another code for the free thirty day trial.
- Answer I would call Best Buy.