Questions & Answers

Q: QuestionIs the battery on this electric scooter removable?

• A:Answer No, the battery on the HiBoy KS4 Pro scooter is not designed to be removed.

Q: QuestionHow far can I travel on a single charge with this scooter?

• A:Answer This scooter offers a range of up to 25 miles on a single charge.

Q: QuestionWhat is the maximum speed of this electric scooter?

• A:Answer The KS4 Pro electric scooter can reach a maximum speed of 19 mph.

Q: QuestionWhat size are the tires on the HiBoy KS4 Pro scooter?

• A:Answer The KS4 Pro scooter is equipped with 10-inch honeycomb tires.

Q: QuestionWhat is the maximum weight capacity of the HiBoy KS4 Pro scooter?

• A:Answer The maximum weight capacity for this scooter is 220 pounds.

Q: QuestionIs this need to recharge or how can i charge it??

Asked 1 year ago by Ntq2love.

• A:Answer It can be recharged. It takes about 8 hours to fully charge when the battery is completely dead. The package includes the charging cable, connect one end to the wall and the other to the scooter. The charging port is near the front wheel.

  Answered 11 months ago by Jceliz38Verified Purchase

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Q: QuestionAre the wheels solid or tube?

Asked 1 year ago by VegasB.

• A:Answer Neither, they are a near solid "honeycomb" From hiboy site: Highly elastic organic material honeycomb tires, combined with the rear shock absorption system to ensure riding comfort, while effectively reducing the trouble of after-sales maintenance due to air leakage from the inflatable tires.

  Answered 1 year ago by Anonymous

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Q: QuestionMY SCOOTER WAS STOLEN ,WHERE CAN I FIND THE SN ?

Asked 2 months ago by ROBERTO.

• A:Answer I regret to hear about your ebike being stolen; that's truly unfortunate. Unfortunately, our ebikes do not have GPS capabilities, and due to customer privacy concerns, we cannot track its location using the serial number. Please check any nearby surveillance footage and report to the police. [From: Hiboy Support Team | Email: [email protected]]

  Answered 2 weeks ago by Hiboy Support

  
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Q: Questionhow long does the battery last when fully charged?

Asked 2 months ago by aqua.

• A:Answer Hi, the KS4 Pro has a maximum operating range of up to 25 miles on a full charge, depending on factors like rider weight, terrain, and riding style.

  Answered 3 weeks ago by Hiboy Support

  
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Q: QuestionCan you track this scuter location and track it if it's stolen?

Asked 7 months ago by Mom.

• A:Answer Yes. It has an app

  Answered 3 months ago by StephanieJVerified Purchase

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Q: QuestionAre there free returns for this item?

Asked 8 months ago by Anonymous.

Q: QuestionDoes it have a LED or digital display?

Asked 9 months ago by Smalls.

• A:Answer Yes

  Answered 4 months ago by MargaritaMVerified Purchase

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Q: QuestionIf constantly operating at max speed (19mph) will this still go 25 miles before needing to be charged?

Asked 10 months ago by SpaceCadet.

• A:Answer Alcanza yo creería que hasta más de los 30 km /h

  Answered 8 months ago by YeniferMVerified Purchase

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Q: QuestionWill the detachable seat fit this if bought separately

Asked 10 months ago by Scootaboss.

Q: QuestionHow does it do going up hill

Asked 10 months ago by Jimmy.

• A:Answer The scooter goes really smoothly uphill as well as down hill, but make sure to have your safety gears to avoid unwanted circumstances

  Answered 10 months ago by SivaneeN

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