Questions & Answers

Q: QuestionIs the battery on this electric scooter removable?

• A:Answer No, the battery on the HiBoy KS4 Pro scooter is not designed to be removed.

Q: QuestionHow far can I travel on a single charge with this scooter?

• A:Answer This scooter offers a range of up to 25 miles on a single charge.

Q: QuestionWhat is the maximum speed of this electric scooter?

• A:Answer The KS4 Pro electric scooter can reach a maximum speed of 19 mph.

Q: QuestionWhat size are the tires on the HiBoy KS4 Pro scooter?

• A:Answer The KS4 Pro scooter is equipped with 10-inch honeycomb tires.

Q: QuestionWhat is the maximum weight capacity of the HiBoy KS4 Pro scooter?

• A:Answer The maximum weight capacity for this scooter is 220 pounds.

Q: QuestionIs this need to recharge or how can i charge it??

Asked 1 year ago by Ntq2love.

• A:Answer It can be recharged. It takes about 8 hours to fully charge when the battery is completely dead. The package includes the charging cable, connect one end to the wall and the other to the scooter. The charging port is near the front wheel.

  Answered 1 year ago by Jceliz38Verified Purchase

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Q: QuestionIs this a zero start or kick start?

Asked 3 months ago by Hummm.

• A:Answer The scooter supports both zero start and non-zero start. By default, it is set to non-zero start, but you can change it to zero start via the app.[From: Hiboy Support Team | Email:[email protected]]

  Answered 2 months ago by Hiboy Support

  
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Q: QuestionAre the wheels solid or tube?

Asked 1 year ago by VegasB.

• A:Answer Neither, they are a near solid "honeycomb" From hiboy site: Highly elastic organic material honeycomb tires, combined with the rear shock absorption system to ensure riding comfort, while effectively reducing the trouble of after-sales maintenance due to air leakage from the inflatable tires.

  Answered 1 year ago by Anonymous

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Q: Questionwill you assemble this if i pickit up

Asked 1 month ago by Anonymous.

• A:Answer Thank you for your question! This product requires self-assembly, but the installation is very simple and comes with a detailed instruction manual. If you have any questions during the process, you can also contact us anytime at ： [email protected], and I will assist you until the assembly is completed successfully. [From: Hiboy Support Team | Email: [email protected]]

  Answered 1 week ago by Hiboy Support

  
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Q: QuestionHow can we get a new tire for the scooter?

Asked 2 months ago by Kathy.

• A:Answer You can orden in line

  Answered 2 months ago by GiselaDVerified Purchase

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Q: QuestionIs it waterproof

Asked 3 months ago by Goaway.

• A:Answer no. It is splash proof.

  Answered 3 weeks ago by JasmineVerified Purchase

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Q: QuestionMY SCOOTER WAS STOLEN ,WHERE CAN I FIND THE SN ?

Asked 7 months ago by ROBERTO.

• A:Answer I regret to hear about your ebike being stolen; that's truly unfortunate. Unfortunately, our ebikes do not have GPS capabilities, and due to customer privacy concerns, we cannot track its location using the serial number. Please check any nearby surveillance footage and report to the police. [From: Hiboy Support Team | Email: [email protected]]

  Answered 4 months ago by Hiboy Support

  
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Q: Questionhow long does the battery last when fully charged?

Asked 7 months ago by aqua.

• A:Answer At least 3 days

  Answered 2 months ago by GiselaDVerified Purchase

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Q: QuestionCan you track this scuter location and track it if it's stolen?

Asked 11 months ago by Mom.

• A:Answer Yes. It has an app

  Answered 7 months ago by StephanieJVerified Purchase

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Q: QuestionAre there free returns for this item?

Asked 1 year ago by Anonymous.

• A:Answer No le compre asiento

  Answered 1 month ago by VALERIAVerified Purchase

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Q: QuestionDoes it have a LED or digital display?

Asked 1 year ago by Smalls.

• A:Answer Yes

  Answered 8 months ago by MargaritaMVerified Purchase

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Q: QuestionIf constantly operating at max speed (19mph) will this still go 25 miles before needing to be charged?

Asked 1 year ago by SpaceCadet.

• A:Answer Na it’ll take you about 10 miles Almost an hour of life

  Answered 1 year ago by JonathanVerified Purchase

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Q: QuestionWill the detachable seat fit this if bought separately

Asked 1 year ago by Scootaboss.

Q: QuestionHow does it do going up hill

Asked 1 year ago by Jimmy.

• A:Answer The scooter goes really smoothly uphill as well as down hill, but make sure to have your safety gears to avoid unwanted circumstances

  Answered 1 year ago by SivaneeN

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