Questions & Answers

Q: QuestionFront axel comes with spacers not shown in directions ? Directions are not clear in what order they go on? Any help ?

Asked 1 month ago by Gobb.

This question was asked about the related product: HiBoy - U2 Electric Scooter with Seat w/  25 mi Max Operating Range & 20 mph Max Speed - Green

Q: QuestionOnce the battery loses its ability to hold a charge, what do we do?

Asked 1 month ago by Leonard.

• A:Answer Hi! If you experience any issues with your product, please feel free to contact Hiboy customer support directly. In most cases, if a problem occurs within the warranty period, we will provide a free replacement for the relevant parts or offer other appropriate solutions based on the situation. Even after the warranty period, our support team will still be happy to provide guidance and assistance. We highly value our customers’ experience and stand behind our products. [From: Hiboy Support Team | Email: [email protected]]

  Answered 1 month ago by Hiboy Support

  
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Q: QuestionWhat type of inner tube is required, and where can one purchase them?

Asked 1 month ago by Leonard.

• A:Answer Since this accessory is not sold separately on our website, please contact Hiboy customer support by email. Our support team will provide guidance on the correct inner tube type and assist you with the next steps. [From: Hiboy Support Team | Email: [email protected]]

  Answered 1 month ago by Hiboy Support

  
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Q: QuestionHow can I make my scooter go a lot faster then 20 mph

Asked 2 months ago by Anonymous.

• A:Answer For safety reasons, your scooter is designed to have a maximum speed of 20 mph. It is not possible to increase this speed. We appreciate your understanding and hope you enjoy a safe riding experience. [From: Hiboy Support Team | Email: [email protected]]

  Answered 1 month ago by Hiboy Support

  
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Q: QuestionHow can I change the display from showing me kmh back to mph?

Asked 2 months ago by Jade.

• A:Answer Double click on the 3 lined button adjacent to the power button. That should do the trick :)

  Answered 2 months ago by giorgio

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Q: QuestionIs the battery removable

Asked 2 months ago by AyleneH.

• A:Answer No, the battery is not removable.

  Answered 2 months ago by giorgio

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Q: QuestionHow many in stock?

Asked 4 months ago by Wudy.

• A:Answer Call your local Best Buy store for more details on availability in your region.

  Answered 2 months ago by giorgio

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Q: QuestionHow do you change to mph on screen

Asked 4 months ago by Zay.

• A:Answer Double click on the 3 lines button adjacent to the power button. Hope this helps :)

  Answered 2 months ago by giorgio

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Q: QuestionWould this pull a 35 lb cargo trailer similar to https://www.bestbuy.com/product/aosom-bicycle-cargo-trailer-two-wheel-bike-lugg with 40 lbs of cargo on it? (Total weight of human driving + trailer + cargo would not exceed stated “weight capacity”).

Asked 4 months ago by CCCC.

• A:Answer No will drain the battery faster

  Answered 4 months ago by JamaarWVerified Purchase

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Q: QuestionCan I buy a front basket to hold pets

Asked 5 months ago by Anonymous.

• A:Answer Due to the weight limit / risks, it is not recommended for the installation of a front basket.

  Answered 2 months ago by giorgio

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Q: QuestionCan I bring this on a plane?

Asked 5 months ago by Jowie.

• A:Answer Hi, Whether you can bring the HIBOY U2 electric scooter on a plane depends on the airline’s regulations, especially regarding lithium-ion batteries. It is likely not allowed due to battery capacity limits, so we recommend checking directly with your airline before traveling.

  Answered 1 week ago by Hiboy Support

  
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Q: QuestionWhat size is the rear screw that you have to remove to drop the rear tire?

Asked 5 months ago by Tha17708.

Q: Questionwill best buy put this together for you

Asked 7 months ago by pd.

• A:Answer You’ll need to check with Geek Squad, But you can always take it to your local bike shop for a cheaper assembly.

  Answered 2 months ago by giorgio

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Q: QuestionWhat is the intended use for this product? Would it work for someone who is disabled?

Asked 7 months ago by Kee.

• A:Answer I would not recommend for use for someone who disabled, as there is no seat belts and relies on your ability to balance.

  Answered 7 months ago by MrBlonde223Verified Purchase

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Q: QuestionWhich app does it use? I purchased one today, but I cannot find any information on this bike past the information here on Best Buy's website. Not even HiBoy website even lists this model. Thank you

Asked 8 months ago by Powersongs.

• A:Answer Does not use an app. Its as simple as set up charge and ride, battery life is displayed on the LED panel.

  Answered 7 months ago by MrBlonde223Verified Purchase

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Q: Questionis this returnable if its not suitable for me

Asked 8 months ago by ME.

• A:Answer Yes, it can be returned

  Answered 7 months ago by MarianeR

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Q: QuestionIt be stolen Since it don't have a key? Or how does it work to where someone cannot just run off with it?

Asked 8 months ago by Howso.

• A:Answer Target has really nice cable locks with a combo for around $10 that I use to attach the frame of the hiboy to something like a bike lock rack, and if you are going into a store normally associates are okay with it… I ride it around grocery stores since it’s basically the same thing as the mobility scooters already in the store…. But the best buy coverage doesn’t include theft, so be aware of that!

  Answered 7 months ago by AleighsieB88Verified Purchase

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Q: QuestionDoes it have a key to turn on?

Asked 8 months ago by DanF.

• A:Answer No. It has a switch not a key. Think more electric bike.

  Answered 8 months ago by AmberMVerified Purchase

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Q: QuestionWhen it comes to the rear of the scooter does the scooter have wires that come out both ends of where the battery compartment is and if so why and when it comes to the kickstand why does it lean and should there be a support to hold the kickstand in plac

Asked 9 months ago by Rose.

• A:Answer never had trouble with kickstand supporting it. No wires, battery is sealed and under the floorboard.

  Answered 8 months ago by rideforfunVerified Purchase

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