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That's a good question for Best buy I have the same problem sorry I can't help.
Sorry, there was a problem. Please try again later.Hello Hisense Customer, Thank you for your interest in the Hisense 32H5500F. You can purchase the remote with order parts department encompass at 1-866-779-5154. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
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