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Hello Hisense Customer, Thank you for your interest in the 43H6570G. We're sorry to hear that you are having this issue with your television. We sincerely apologize for the inconvenience this has caused. This is not a typical issue and we will be more than happy to assist. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution. We look forward to hearing from you! Harley with the Hisense Support Team
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