Questions & Answers

Q: QuestionIt shows in specs that this tv doesn’t have a digital optical audio output is that correct

Asked 5 years ago by Doug.

• A:Answer Hello Doug, Thank you for your interest in the 50H8G. No that is not correct the unit does have a Digital Optical Audio output. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionIs this tv Bluetooth compatible?

Asked 5 years ago by Jmabz.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 50H8G. Yes the unit is Bluetooth compatible. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionIs it possible to not use the legs and instead attach a center stand like this one to this TV? https://tinyurl.com/yaxavwfu. Thank you

Asked 5 years ago by JK22.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 50H8G. Yes the television can be hanged on a stand like that, the vesa pattern is 300×200 / M6. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionCan this do 120hz at 1440p?

Asked 5 years ago by DiEhG.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 50H8G. No you would not be able to do 120Hz at 1440p. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionIs Game Mode automatic or turn on manually? I do not like automatic.

Asked 5 years ago by Shogunroman.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 50H8G. The game mode is not automatic you would enable it from the settings menu. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionHow long does the manufacturer warranty on this tv last for?

Asked 5 years ago by Rami.

• A:Answer Hello Rami, Thank you for your interest in the Hisense 50H8G. The unit have a 2 year manufacturer warranty. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionHello, Please is this model compatible with 220-240 volts power supply? If it isn't, can I use a step up transformer?

Asked 5 years ago by Nabeel.

• A:Answer Hello Nabeel, Thank you for your interest in the 50H8G. No this television requires 120V and would not be compatible with 220-240 volts. You are not able to use a step up transformer. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionWhere is it made?

Asked 5 years ago by ehamgrams.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 50H8G. This television is manufactured in China. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionWhat is the distance between legs for this TV?

Asked 5 years ago by ash.

• A:Answer I’d say it’s about 40-42 inches between the legs.

  Answered 5 years ago by SeanVerified Purchase

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Q: QuestionDoes the HiSense H8G work with Apple’s Airplay?

Asked 5 years ago by Tree.

• A:Answer The TV does not have Airplay 2 capability. You would need to purchase Apple TV or Apple TV 4K and connect it to the H8G to get the full benefits or Airplay. However, individual apps allow you to cast to the TV through Android TV (for example, the YouTube and Disney+ apps in iOS allows you to cast directly to the TV if you have installed their Android TV counterparts on the H8G); however, in the case of Disney+ the image quality tops out at 1080p when you do this.

  Answered 5 years ago by KylerificVerified Purchase

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Q: QuestionWill I be able to connect 2 wireless headphones at the same time to get sound on both?

Asked 5 years ago by Sahil.

• A:Answer Hello Sahil, Thank you for your interest in the 50H8G. No you are only able to connect one headphone to the unit. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionHow many dimming locations are in the 50 in? Thanks

Asked 5 years ago by QuantunElectrons.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 50H8G. This television has 32 full array local dimming zones. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionAre you able to turn off the picture so that you can listen to the channel late at night without having to have the screen on?

Asked 5 years ago by Stringpickin.

• A:Answer yes you can under ''audio only''

  Answered 5 years ago by Anonymous

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Q: QuestionCan you turn the picture off on this TV so that you can listen to it without having the screen on?

Asked 5 years ago by Stringpickin.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 50H8G. Regrettably, you are unable to turn off the picture so that you can listen to music without having the screen on. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this Smart tv have any eARC HDMI outputs ports. Or are they just ARC, how many?

Asked 4 years ago by BobOne.

• A:Answer It has 1 eArc output.

  Answered 3 years ago by PhilVerified Purchase

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Q: QuestionIf the optical output in settings is set to Dolby digital And the input source like the Fios one tv box is outputing Dolby digital plus on the hdmi. Would the tv covert DD plus to standard DD on the optical out ?

Asked 4 years ago by John.

Q: QuestionOpened the box, put tv on mount on wall, plugged it up, noticed no remote in box. How do I obtain the missing remote. Bought it on June 3rd 2021.

Asked 4 years ago by Pohstseb.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 50H8G. You can purchased a remote from our sales team encompass at 866-779-5154. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionIs there a sleep timer button directly on the remote as opposed to paging through a series of on screen menus?

Asked 4 years ago by Rich.

• A:Answer Hello Rich, Thank you for your interest in the Hisense 50H8G and for taking the time to provide us with a feedback. This TV has sleep timer option in the TV settings, regrettably there is not a sleep timer button on the remote. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionDoes this tv have Roku?

Asked 4 years ago by Pugs.

• A:Answer No, this smart TV has an Android TV operating system. It is comparable to a Roku TV operating system and can likely download all of the same streaming apps you would want to use.

  Answered 2 years ago by AndrewR

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