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Thank you for your interest in the 50R7E. We are sorry to hear that you are having issues with the sound on your television. Please try adjusting the audio settings. You can also try performing a factory reset. To perform a factory reset, navigate to Settings > System > Advanced system settings > Factory reset, and then highlight Factory reset everything. Read the information on the screen to make sure you understand what this reset operation does. To proceed with the full factory reset, use the on-screen number pad to enter the code displayed on the screen, and then select OK to proceed. When the factory reset operation completes, the TV restarts and displays the first Guided Setup screen. If none of these troubleshooting tips fix the issue, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution. We look forward to hearing from you! Harley with the Hisense Support Team
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