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Hello, and thank you for being a Hisense customer!! First, I would like to apologize that you have had to deal with these issues, but I assure you that we are here to take care of it. Please call this number, and explain to them the issue and we will have that issue corrected for you via our warranty system as soon as possible!! Thank you! 1.888.935.8880 - Hisense Customer Service
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