“Is there a reset button or pinhole reset on this exact model of TV? If so, where exactly is it located? We need to factory reset without a remote and can't find it.”
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I am the OP and have a follow-up question for the Hisense Expert who answered my question regarding the reset button. So if there's none, what are you supposed to do with this thing if it gets itself stuck in a reboot loop after downloading and installing (or trying) an update? We can't get to the menu through the remote, unplugging with or without holding the power button doesn't do anything, and now there's no reset button or pinhole. This is a brand new TV, downloading the initial updates. Is it trash and just needs to be returned?
Sorry, there was a problem. Please try again later.Hi Tina, thank you for your interest in the Hisense 55U8H. This TV does not have a reset button. To order replacement parts and accessories, please contact our sales team, Encompass, at 1 (866) 779-5154 or go to https://hisense.encompass.com/. Thanks again, Harley with the Hisense Support Team.
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