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Hello Gina, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television randomly shuts off and won't play the apps on the TV. Please perform a factory reset by going to setting>>device preferences>.factory reset. If this does not resolve the issue, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
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