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Hello Belle, Thank you for your interest in the Hisense 65H6570G. We're truly sorry that on Netflix and Hulu on some shows there is no sound, this might be a specific program, however this is no more acceptable to us than it is to us. Please perform a factory reset by going to setting>>device preferences>>reset, if this does not restore the audio, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
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