A:AnswerHello Hisense Customer, Customer, Thank you for your interest in the 65H6570G. We're sorry to hear that you are having an issue with the sound on your television. Please perform a factory reset on the television by going to Settings>Device Preferences>Reset. The television will then shut off and after coming back on will prompt you to set up the TV like when it was just out of box. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
A:AnswerHello Hisense Customer, Thank you for your interest in the Hisense 65H6570G. Regrettably no once you connect an external device to this television it will display the information. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
A:AnswerHello Clett, Thank you for your interest in the Hisense 65H6570G and for taking the time to provide us with a feedback. We're so sorry that you've encountered this issue with your TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
A:AnswerHello Lee smith, Thank you for your interest in the Hisense 65H6570G. The refresh rate for this television is 50Hz/60Hz. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
