“I have Amazon Prime, and as of yesterday, the TV acts like it is loading the App, but then all i get is a black screen, what do you think is causing this, Netflix works just fine Thank you”

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• Check to make sure that you put in your password correctly . If this does not fix it then try and reload the app hope this helps

  Answered by Bear 7 years ago

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• Your television may require a firmware update. Please call us at 1-888-935-8880 so that we can assist you with your television.

  Answered by HisenseProductExpert 7 years ago

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