“I can't get my PS4 PRO to play in 4K or HDR. Any suggestions? I tried directly connecting via HDMI & via a 4K compatible receiver with 4K HDMI cables. Neither worked. My PS4 PRO has the latest software / firmware & so does the TV.”
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Use HDMI port 3 or 4 on the back of the TV and not the port on the side.
Sorry, there was a problem. Please try again later.You have to go into the TV settings and turn on the Enhanced HDMI for the port you are using.
Sorry, there was a problem. Please try again later.Call Hisense customer service. I had a similar situation occur for my Apple TV 4k. Everyone, including Hisense told me ports 3 + 4. I tried high speed cables, and the works. NOthing worked. i even called Apple and complained. Called Hisense, gave them my serial number (Important) and the guy told me that they switched it to ports 1 + 2. He was able to look this up by my serial number. I was doubtful, but tried it. Boom! 4k HDR automatically switched. The rep was happy for me and said that serial numbers for this model, made AFTER a certain date (Forgive me, but I forgot), 4K is HDMI ports 1 +2. Hope this helps! Wish I would have known.
Sorry, there was a problem. Please try again later.There are two things to note for 4k HDR 1. You have to enable the "enhanced" HDMI mode in the TV settings. 2. You should be plugged into HDMI 3 or 4 as mentioned earlier.
Sorry, there was a problem. Please try again later.You need to go into advanced settings and find HDMI and set it from standard to advanced.
Sorry, there was a problem. Please try again later.3840x2160/60Hz(Only for HDMI 3/HDMI4), 3840x2160/24Hz, 3840x2160/25Hz, 3840x2160/30Hz
Sorry, there was a problem. Please try again later.Ok, this was the problem: The PS4 PRO will run in 4K with HDR only on HDMI Ports 3 & 4. The TV's HDMI Ports 1 & 2 will only run in 1080P. Don't know if this is the case with other devices, but it is the case with the PS4 PRO.
Sorry, there was a problem. Please try again later.Did you try PS4's settings?
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