“My new 65U6G Hisense TV will not allow me to change the setting from TV speaker to ARC even though my soundbar is connected to the HDMI ARC port? The soundbox works fine with my old TV. Why won’t my sound bar connect to the TV?”
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Go into the settings and check the HDMI arc settings it could be set to the wrong settings for your sound bar and won't have sound out it. I like to put mine on PCM so this way on my Vizio sound bar everything will play and surround sound on my 5.1 system. Sometimes I change it with movies only.
Sorry, there was a problem. Please try again later.You may have to turn off TV speakers in the audio options. I'm running a surround receiver without a problem. It did take me a minute to get the sound bar working on my mother's 55" model. I also had to turn the volume up on the TV remote to get sound out of the sound bar. If that fails, use an optical cable if your bar has one.
Sorry, there was a problem. Please try again later.Hello LucyLou, thank you for your interest in the Hisense 65U6G. We're so sorry to hear that you are experiencing issues connecting your sound bar. Please ensue you enable the consumer electronic controls (CEC). To do this, please go to Settings > Inputs > Consumer Electronic Control (CEC). If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.
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