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Hi Nash, thank you for your interest in the Hisense 98QD5QG. We apologize for the issue you're having with the application, to have a reset done select on the settings > System > About > Reset > Factory reset. If you're still having the same issue, please give us a call at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
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