A:Answer We appreciate you making us aware of your experience. We do our very best to manufacture great quality products and take customer satisfaction seriously. In order to assist you better, we would like to request that you contact us from Monday - Friday, 8:30 am - 5:00 pm E.S.T. , 8:30AM - 5PM ET 1-866-769-3166 or www.getholmesfans.com/en/contact-us. We wish to provide you with the best resolution, and we are looking forward to hear from you.
