Questions & Answers

Q: QuestionHow long does the battery last on this massage pillow?

• A:Answer The rechargeable battery in this massage pillow has a 1 hour run time.

Q: QuestionIs this Homedics massage pillow portable?

• A:Answer Yes, this massage pillow is lightweight and portable.

Q: QuestionCan I use this massage pillow in different positions?

• A:Answer Yes, you can use this pillow while sitting, reclined, or lying down.

Q: QuestionWhat type of massage does this Homedics pillow offer?

• A:Answer This massage pillow offers a deep-kneading shiatsu massage.

Q: QuestionDoes this massage pillow have a heat feature?

• A:Answer Yes, this massage pillow has a soothing heat feature to help melt away aches and pains.

Q: QuestionDOES THE HEAT HAVE ON/OFF SWITCH?

Asked 5 years ago by Jim.

• A:Answer The one switch cycles through three modes: massage, massage and heat, off. So you can definitely have massage with no heat, but can't have heat with no massage.

  Answered 5 years ago by Buyer

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Q: QuestionIs this item battery operated? If so, what kind and how many batteries? Or, does it charge up prior to use? TIA...

Asked 4 years ago by Sanjay.

• A:Answer It has an internal battery (it comes with a charger). You can charger it before use and it also charges while using it. According to the manual, it says there are 45 minutes of continuous use from a 4 hour charge.

  Answered 2 years ago by KathrynTVerified Purchase

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Q: QuestionCan this be used on your back? Lower back while sitting in a chair?

Asked 4 years ago by SanchoP.

• A:Answer Yes

  Answered 3 years ago by VwSxVerified Purchase

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Q: QuestionIs this suitable for massaging your neck, as well?

Asked 10 months ago by Curious.

• A:Answer Thank you for your question! The Homedics Cordless Shiatsu Massage Pillow with Soothing Heat is designed to provide versatile relief and can be used on various areas of the body, including the neck. Its compact size and cordless design make it easy to position and target sore or tense muscles. For neck use, we recommend placing it carefully and adjusting your position to ensure comfort and effective massage.

  Answered 10 months ago by HoMedicsProductExpert

  
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Q: QuestionWhy does mine turn off itself after maybe for about 45 minutes of using. If there is a built-in timer, it should just turn off for a specific amount of time but it should be able to turned on manually.

Asked 9 months ago by Jade.

• A:Answer We are sorry to hear you're experiencing issues with your Homedics Cordless Shiatsu Massage Pillow. This device is designed with a safety feature that automatically shuts off after approximately 15 minutes of continuous use to prevent overuse and potential overheating.

  Answered 9 months ago by HoMedicsProductExpert

  
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Q: QuestionWhat is wrong when it just shuts off?

Asked 1 year ago by Anonymous.

• A:Answer I think there’s a timer on it. Mine shuts off after 10-15 min every time.

  Answered 11 months ago by RyanVerified Purchase

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Q: QuestionWill this work in Europe on 220 V?

Asked 1 year ago by VC.

• A:Answer I bring this to Spain and use it in London multiple times a year (usually use it in California). Yes, it works great in Europe.

  Answered 1 year ago by AndreGVerified Purchase

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Q: QuestionWhen I try to charge the battery on my massager it blinks red very quickly the whole time. Is this normal? How do you know when the unit is fully charged? Does it stop blinking?

Asked 4 years ago by Lisa.

• A:Answer Yes this is normal and it stops blinking when it is fully charged.

  Answered 2 years ago by KathrynTVerified Purchase

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Q: QuestionCan you use the massager while it is plugged in and being charged?

Asked 4 years ago by Sandyhandy.

• A:Answer Yes

  Answered 2 years ago by KathrynTVerified Purchase

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Q: QuestionIs the battery replaceable and if so what size is it?

Asked 5 years ago by Miah.

• A:Answer Internal batteries not user replaceable

  Answered 3 years ago by dp20Verified Purchase

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Q: QuestionPower Source : To charge Batteries, is it 120/240 V ?? or only 120 V ?

Asked 5 years ago by Anonymous.

• A:Answer 120 v

  Answered 1 year ago by AnaOVerified Purchase

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