“I purchased this two days ago. While it cools my room, it also increases the humidity. Is this expected?”

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• Hello ! This unit should not increase humidity. Please feel free to get in touch with us at 1-800-474-2147 between 8:30 and 5:30 PM EST (Monday through Friday) or send us an email at usinfo@jmatek.com. Our team will be able to assist you. Thank You !

  Answered by JMATEK 6 years ago

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• Hmm it shouldn't! Only had mine 1 month though. Make sure it's on AC mode & not fan mode. If humidity is worsening, maybe buy DampRid product for 8 bucks at Walmart. It helps freshen & pull extra moisture from air.

  Answered by Jessi19 6 years ago

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• Hello, Please contact the manufacturer for the answer to this question. Thank you

  Answered by Product Expert 6 years ago

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