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Hi Itstoohot, thank you for bringing this to our attention. We would have to check if the thermostat shows 'Cool is On', if your AC system is running and if you are feeling cool air coming out of the vents, verify wiring and thermostat configuration. Feel free to contact our team at (800) 633-3991 or send us a Private Message to our Honeywell Home Facebook account and we will be happy to assist. - Maria
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