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Hi Kris - Thanks for choosing Hotpoint Model HPE16BTNLWW and welcome to the family! We are sorry to hear the delivery team did not lower the leveling legs and happy to help. Turn the legs clockwise until the legs bear the weight of the refrigerator. We suggest viewing page 10 of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-1.pdf - If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue
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