A:AnswerHello,
Oh no! We're terribly sorry to hear that your dishwasher is not draining properly. We certainly understand how aggravating that must be. If excessive water is remaining in the bottom of the dishwasher, there are a few things that can cause this issue. Make sure there is not any paper or large object covering or blocking the sump area in the rear of the tub. Clear out any large pieces of food from the bottom of the dishwasher like noodles, lettuce, bones, etc. Using the wrong type or too much detergent can cause over-sudsing that can prevent the dishwasher from draining properly. For a full list of troubleshooting solutions, please check out a support article on our site titled "Dishwasher - Not Draining". We hope this is helpful. Keep in touch! Mike@GEA
A:AnswerHello,
Good question! We appreciate your interest in this model and we'd love to help. We found that in order to install this appliance, you will need to purchase a hookup kit separately. You can find this kit in the accessories section on the product page. We hope this information helps!
-Sylvia@GEA
A:AnswerHello, thank you for your question. The top rack of this dishwasher doesn't have a spray arm. We apologize for any inconveniences this may cause. The heating element is on the bottom of the unit. We hope this helps! Please feel free to reach out with any further questions. -Chris@GEA
A:AnswerHi Ebb- Hotpoint® Built-In Dishwasher HDA2100HBB has a plastic tub and door liner. A website correction request will be sent to BestBuy. Thanks for reaching out to us. Keep in touch! SUE@GEA
A:AnswerHi Jlsmom2x- We are sorry for this experience. This is certainly not what we would expect to hear. Check the water pressure. The water pressure to the dishwasher should be 20 - 120 PSI (3/8" O.D. copper water line or 1/2" O.D. plastic water line). Check the water temperature. Proper water temperature is essential to achieve optimum results from your dishwasher and the detergent.
Hot water is needed to dissolve and activate the detergent so that it can loosen and remove common food soils. The hot water heater should be set to deliver at least 120 degree Fahrenheit water to the dishwasher. To check the water temperature, run the hot water at the kitchen sink and measure the temperature of the running water with a candy or meat thermometer. Adjust the temperature of the water heater accordingly. To be sure that the dishwasher is filling with the hottest possible water, run the hot water faucet at the kitchen sink prior to operating the dishwasher.
Avoid running the dishwasher while hot water is being used for other activities.
Do not use the dishwasher soon after running the washer (on hot), filling a bathtub, etc. Automatic dishwashing detergents are now phosphate-free to comply with various state regulations that became effective July 1, 2010. This can affect the cleaning performance. We recommend using a high rated detergent, such as Cascade Platinum or Finish® Quantum® Automatic
Dishwashing Detergents. Avoid placing items over the retractable tower area in the lower rack. This tower provides wash action to the upper rack. See the following link- DISHWASHER POOR WASH PERFORMANCE: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17452 - If the above suggestions do not correct the situation, we encourage you to contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Thanks for reaching out to us! SUE@GEA
A:AnswerHello,
Thanks for reaching out. Here's an explanation on how the Hot Start function works. How it Works:
It actually heats the tub, spray arms, dishes, (prior to the main wash cycle) allowing proper cleaning without affecting the energy label.
Once selected, approximately 1-1/2 gallons of water enters the tub, circulates in the tub for 5 mins and then drains. This helps to purge cold water that may be in the line. Then another 1-1/2 gallons of water enters the tub and circulates for approx. 15 to 20 minutes and then drains. The heating element is on during this period of Auto HotStart (or HotStart), heating up the water and the tub.
After this option is run, the dishwasher will automatically go into the cycle that has been selected.
NOTE: On TouchTap (Nautilus) control models, in order to activate the HotStart option, you must select the button on the left and turn the dial to the appropriate position. On Non-TouchTap control models, simply turn the dial to the appropriate position. We hope this helps! Mike@GEA
A:AnswerHi Kitkat55- Thanks for reaching out to us regarding the dishwasher sounds during operation. Some sounds are normal, while others may be abnormal. We suggest to view the following link- DISHWASHER NORMAL / ABNORMAL NOISES: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16269 - A technician would be required for an accurate diagnosis. All service is provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule
service online, visit us at www.geappliances.com/service_and_support/, or call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Keep in touch! Sue
A:AnswerHi Grandma- It's nice to hear from you! HDA2100HBB has a 64 dBA Rating. The QuietPower™ Motor runs quietly to keep the kitchen peaceful. Learn more: http://products.geappliances.com/appliance/gea-support-search-content?contentId=22379 - Also, Hotpoint® HDA3600HBB has a 62dBA Rating. QuietPower™ Motor and Outer Wrap Insulation Blanket adds improved sound performance. Thanks for considering Hotpoint®! SUEatGEA
A:AnswerHi! Thanks for asking. If you can, please reach out to us on social media with a copy of your review here as well as your contact information. We'd like to provide the picture for you. Hope to hear from you soon. -Michael@GEA
