Questions & Answers

Q: QuestionHow do you turn on the headlights and tail light

Asked 4 years ago by Headlight.

• A:Answer Push the on button twice

  Answered 4 years ago by King87Verified Purchase

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Q: QuestionHow do you turn on the headlight? Is there a button? I can’t find it.

Asked 5 years ago by Csrklr.

• A:Answer PRESS THE BUTTON 2 TIMES ONE THE TWO THEN IT SHOULD IF NOT DO IT QUICKER

  Answered 5 years ago by TODDLES

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Q: QuestionRebadge of Xiaomi m365 scooter?

Asked 6 years ago by sk1.

• A:Answer Seems like it, which is great since there are already a lot of maintenance videos on the Xiaomi, such as tire repairs. I'm not sure if Hover-1 cut corners on the inner tube, rim, or tire, but they WILL get flat, just a matter of time. Best suggestion is adding slime sealant to prevent and repair the tires. Changing them is a pain.

  Answered 6 years ago by jjrey

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Q: QuestionHow are you supposed to replace the wheels when they are worn out and where do I get them from?

Asked 4 years ago by SaulGtb.

• A:Answer Tires are available on Amazon. They sell a solid tire that doesn’t use air so you don't get a flat. To take the wheel off, there are plastic covers hiding the hardware that attaches the wheel. Remove the plastic covers to take the wheel off. I hope your scooter is a good one. I have had to return two of them because of defects.

  Answered 4 years ago by Captain66Verified Purchase

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Q: QuestionIs there a way to lock it up, so you can go into buildings and feel safe it wont be stolen?

Asked 6 years ago by 603patriotnation.

• A:Answer Technically the handlebars are screwed on so a small enough U lock would be possible. You could also run something through the spokes on the rear tire. I wouldn’t recommend either though. Anyone with any motivation is going to be able to defeat those ideas with little to know trouble. Best Buy’s sells a smart u lock that is small enough to lock around the handle bar support tube and will notify your phone if anything is tampered with which might give you enough time to return before someone unscrewed to two screw and removed the handle bars. It does collapse very simply and nicely. If I have to go in somewhere I take it with and either set it behind a security desk or bring it along. It’s heavy, whisk sucks but easy to carry.

  I would recommend:

  • 

    Unbranded - Ellipse Smart Bike U Lock - Charcoal Gray

    User rating, 3.4 out of 5 stars with 5 reviews.

    (5)
  • 

    Lattis - Bluetooth Electronic Smart Shackle Lock

    Not Yet Reviewed

    Not Yet Reviewed

  Answered 6 years ago by Colton

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Q: QuestionCan this scooter go up a hill? Does it have enough power to do that?

Asked 5 years ago by TechC.

• A:Answer The Hover-1 Journey struggles on hills, but if can get you up a mild grade one (~15 degrees or so). I'm 230 lbs and mine slows down to around 7-8 mph on hills; you'd probably do better if you're lighter. A couple of times when I was gunning the throttle all the way on a longer hill the engine cut out completely, and I had to wait 30 seconds before I could start it up again. I actually had the engine die on me again today on a completely flat bike path, but I was going along beside the river into some extremely strong head-winds. Long story short, the engine on this scooter works fine on flat ground but if you live in an area with a fair amount of hills I'd recommend something more powerful (and probably more expensive).

  Answered 5 years ago by SenorTortugaVerified Purchase

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Q: QuestionCan a scooter be ridden if the battery dies?

Asked 4 years ago by KennyG.

This question was asked about the related product: Hover-1 - Journey Foldable Electric Scooter w/16 mi Max Operating Range & 14 mph Max Speed - White

• A:Answer Yes. You have to kick off like a regular scooter to make it work anyway.

  Answered 4 years ago by FlewdogVerified Purchase

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Q: QuestionWhat is the clip on the handle bars for?

Asked 5 years ago by Woob.

• A:Answer It's to fasten your handle to the rear fender when you fold the handle down

  Answered 5 years ago by DavyVerified Purchase

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Q: QuestionDoes battery recharge when not using accelerater?

Asked 6 years ago by Malus.

• A:Answer No, there is no regenerative charging.

  Answered 6 years ago by jjreyVerified Purchase

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Q: QuestionNeed to know if the battery: 1) Is removible if the battery can be removed. 2) power and Volts per hour. 3) Weight of battery 4) dimensiones of the battery

Asked 6 years ago by Anonymous.

• A:Answer The 36v battery can be replaced if needed. When checked mine hald about 41.5v fully charged. It is held in with 4 nuts. You remove the bottom plastic plate. There are 17 - 2mm allen head screws. There is a sticky gasket between the plastic plate and bottom housing to seal out moisture. Once removed the battery is fastened in by 4 nuts and a power disconnect. Didn't weigh but, its maybe a couple pounds. Shape is rectanglar and I would guess about 10-12 long, about 3" wide and 2" depth. I took mine apart because it would not power on but, the battery check out fine. There is also a small controller box in the battery compartment that I suspected might be my problem or the "on/off" display board in the steering head. By the way the cover can be easily snapped off the steering head with a flat knife to access the display board. I did not have a way to check the controller box or display board so don't know if its my problem or even where to get parts? Maybe this helps some.

  Answered 5 years ago by journeyowner

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Q: QuestionWhat the weight limit

Asked 6 years ago by April.

• A:Answer Manual says 264lbs. My son weighs 260 and I weigh 195. Neither of us had a problem getting it to 15mph. Fun toy for me. My son rides it to work.

  Answered 5 years ago by Woob

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Q: QuestionCan this scooter be ridden on asphalt (road)?

Asked 2 years ago by yar.

• A:Answer Hello, please be advised, these units can be used on asphalt. However, please use your best judgement and be aware that this is not a motor vehicle.

  Answered 2 years ago by Hover-1 Team

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Q: QuestionIs the warranty really 90 days???

Asked 4 years ago by Kasoze.

• A:Answer Yes and Hover 1 is worthless after that. Mine just up and died 6 months in and I'm just out $350 because they won't even give so much as advice on what could be wrong or how to fix it. Don't buy this expensive garbage!

  Answered 4 years ago by TxLnghrnSam

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Q: QuestionThe tire has gone flat, what can I do?

Asked 5 years ago by Ysel.

• A:Answer I had a flat and took it to the Bicycle Shop. The tire has an tube, so it was easy to replace. Tube and labor hit me $25, You can also buy airless tires on Amazon.

  Answered 4 years ago by Kre8success

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Q: QuestionDoes this scooter have a replacement battery, if so where can i purchase it?

Asked 5 years ago by zay92.

• A:Answer No, you don't get a spare battery. Between 3 children we have had 4 scooters - all of them had defective valves on one tire and it wouldn't inflate properly. The tires popped almost immediately on all 4 of them. We have returned them. In my opinion, this scooter is junk!!

  Answered 5 years ago by muttiVerified Purchase

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Q: QuestionHello! Does anyone know how long it takes to fully charge this scooter?

Asked 5 years ago by Brooke.

• A:Answer 3-4 hours

  Answered 5 years ago by scooter123

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Q: QuestionIs the height adjustable. The user will be 5 ft. 2 inches tall

Asked 5 years ago by thelma.

• A:Answer No, the height of this scooter is not adjustable.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionHow fast will it go

Asked 6 years ago by Jay.

• A:Answer I'm 175-180lb and it goes 15mph flat, uphill of 13mph

  Answered 6 years ago by TonyVerified Purchase

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Q: QuestionI got my hoover journey last fall and rode it many times the max speed was always 15 MPH. I WAS RIDING ONE DAY AND I STOP AT A FRIENDS FOR FEW MINUTES. GOT BACK ON AND NOTICED IT WENT A LOT FASTER!!! IT NOW GOSE 25 MPH. . ANYONE KNOW ABOUY THIS?

Asked 1 year ago by Juli.