Questions & Answers

Q: QuestionCan you download or play Minecraft Java Edition on it?

Asked 5 years ago by Anonymous.

• A:Answer This laptop does not meet the system requirements for running Minecraft Java.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill this laptop work for streaming games like Star Stable? Considering it for 8 year old daughter. TIA She uses a chrome book for school but we want it to be separate.

Asked 5 years ago by Keisha.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer This laptop cannot handle Star Stable.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill this be compatible with a Rollo thermal printer (for printing shipping labels)?

Asked 5 years ago by Em12.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer No

  Answered 4 years ago by Sarah

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Q: QuestionWhen will the rose gold be available? It says coming soon. How soon?

Asked 5 years ago by Mom.

• A:Answer We recommend reaching out to the customer service team at Best Buy.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen will this laptop be available for purchase?

Asked 5 years ago by Luvliness14.

• A:Answer We recommend reaching out to the customer service team at Best Buy.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhy can’t you play the sims 4

Asked 5 years ago by Whyyyyy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer It doesn't meet the requirements for the Sims 4.

  Answered 5 years ago by HP Team

  
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Q: QuestionWould this be a good starter laptop to gift to a "newbie" that has never used a laptop or computer before? They would be using it for Facebook, maybe some other social media, light gaming, chatting, pictures, YouTube, perhaps some music?

Asked 5 years ago by Keri.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer This laptop comes with Windows 10 in S Mode. That means you are limited to the apps from the Microsoft Store and the Microsoft Edge browser. You can access the social media accounts, YouTube and Facebook through the Microsoft Edge browser. You can play simple games from the Microsoft Store like Solitaire. There are various music apps available also in the Microsoft Store.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow do you access the 1 year free trial of Microsoft 365? I just purchased this laptop and during set up it says there is only a 1 month trial.

Asked 5 years ago by Acole.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Hello. Here are some instructions on how to activate Microsoft 365 Personal: Refer to the "Activate an Office purchase or offer that's included on a new Windows 10 device" section on this webpage to activate your one year of Microsoft 365 Personal: https://bit.ly/3kUNgIZ

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop let me play Roblox and can I use zoom on it

Asked 5 years ago by Hazel.

• A:Answer The laptop is good for Zoom. You can play Roblox on this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop only have a maximum of 1 memory slot? Because I would like to expand up to 16 GB

Asked 5 years ago by maqoo.

• A:Answer The RAM can not be upgraded on this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I play roblox on it and when will this go on sale?

Asked 5 years ago by Anonymous.

• A:Answer This laptop cannot handle Roblox. We recommend reaching out to the customer service team at Best Buy.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow do get on the internet with it?

Asked 5 years ago by Cyelannford.

• A:Answer You need to connect it to a WiFi network then you can use a web browser.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I play Sims 4 on this computer?

Asked 5 years ago by Addi.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Pale Gold

• A:Answer This laptop cannot handle Sims 4.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhy does HP sell computers in S Mode? Nobody wants this "feature" on their computer. Why does the listing not disclose whether or not the RAM and drive can be increased to a larger size?

Asked 5 years ago by Jemsion.

• A:Answer HP sells them because there's a market for them with people who have basic computer needs and would like a computer with extra security. Plus, if you choose, it's quick, easy, and free to change the computer into Windows 10 Home. The reason that expandable RAM and SSD drive sizes are not included is that it's actually a small percentage of people who buy a laptop and then expand the RAM

  Answered 5 years ago by HP Team

  
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