Questions & Answers

Q: QuestionHP Team, you have 3 different answers in this Q/A to whether the ram can be upgraded; two say it can, one says it can’t. Please confirm.

Asked 4 years ago by 40Lights.

• A:Answer I've reverified the amount of RAM that the computer can take, and it can be upgraded to 8 gigabytes.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan this laptop run Roblox games?

Asked 4 years ago by Chuck.

• A:Answer Yes, it can. Because this computer is running Windows in "S mode", you'll need to download the version that's in the Windows Store.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhat type of panel is the screen? IPS? VA? TN?

Asked 4 years ago by JeQuois.

• A:Answer The screen is a TN panel.

  Answered 4 years ago by HP Team

  
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Q: QuestionDoes this computer have a matte-finish screen or a shiny screen?

Asked 10 months ago by Sportsound.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4500 2021 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for your question about this HP laptop! The screen has an anti-reflective coating.

  Answered 10 months ago by HP Team

  
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Q: QuestionCan it be connected to hp printer

Asked 11 months ago by Ree.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4500 2021 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Yes it can. I only use HP printers

  Answered 10 months ago by MichelleKirkVerified Purchase

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Q: QuestionCan you game on the laptop?

Asked 1 year ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for your question. The 14-dq0052dx is equipped with an Intel Celeron N4120 processor, 4GB of RAM, and Intel UHD Graphics 6001. This setup is suitable for light gaming. Here are some types of games you can play on this laptop: Games like Candy Crush Saga, Among Us, and Stardew Valley should run smoothly. Less Demanding Games such as Minecraft, The Sims 4, and Terraria can be played with lower settings and any game that runs in a web browser, like Slither.io or Agar.io, will work well.

  Answered 1 year ago by HP Team

  
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Q: QuestionI need to replace my charger. What charger is compatible with this laptop? because I lost the charger that comes with this laptop.

Asked 1 year ago by AngelaJohnson2.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Thank you for your question. The 14-dq0052dx laptop uses the 45 W Smart AC power adapter, part number L25296-001.

  Answered 1 year ago by HP Team

  
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Q: QuestionWas a memory stick supposed to be included? The Specs say that 1 is included, but I did not find one.

Asked 1 year ago by JGF.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Not that i knew of.

  Answered 1 year ago by EileenR

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Q: QuestionCan you play sims 4 on this laptop

Asked 2 years ago by BeBe.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer No, this laptop does not meet the system requirements to play Sims 4.

  Answered 2 years ago by HP Team

  
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Q: QuestionWhat type of name brand or name can I get to this exact laptop for it to take a 16GB instead of the one I have in it which is 4gb , because I just brought a new 16GB ram card from Amazon and it name A-Tech and the new one did come in today and it fits

Asked 2 years ago by Bunny88.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Unfortunately, you're not going to get this laptop to take 16Gb of RAM. The motherboard can access a maximum of 8Gb of ram

  Answered 2 years ago by HP Team

  
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Q: QuestionWhat year is this model?

Asked 2 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Computers are not like cars where they have a "model year". This computer was first introduced in 2022 and it will continue to be one of HP's current laptops through the middle of 2025

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes it update often? And does it go slow after awhile? Battery life how long?

Asked 2 years ago by Moca.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Thank you for the question. Update intervals are determined by the software developer. It's impossible to tell you when updates will occur. Speed should remain steady but can be affected by limited RAM, and how hard the processor is working. You might want to go with an i3 processor and 8GB of RAM if you intend to do more than basic (email, streaming, homework) computing. Using mobile settings, the battery life of the 14-dq0054dx is indicated as up to 10 hours and 15 minutes. It supports battery fast charge: approximately 50% in 45 minutes.

  Answered 2 years ago by HP Team

  
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Q: QuestionThis runs extremely slow. Any tips on improving speed?

Asked 2 years ago by KristenS.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Greetings from the Intel team. Thank you for your question. Yes, these are some recommendations from HP-Support to improve your computer performance: https://support.hp.com/us-en/document/ish_4506872-3484978-16 Some extra steps that you can consider: 1. Uninstall unnecessary software 2. Limit the programs at startup 3. Check for spyware and viruses 4- Take a look at your web browser (clear cache) The HP-14-dq0054dx comes with Windows 11 Home in S mode; switching out of the S mode will require extra system resources, impacting performance. For detailed information about the Intel® Celeron® Processor N4120, visit: https://ark.intel.com/content/www/us/en/ark/products/197309/intel-celeron-processor-n4120-4m-cache-up-to-2-60-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 2 years ago by Intel team

  
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Q: QuestionI need zoom for school. Can I do zoom meeting?

Asked 2 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer You will be able to use Zoom on this laptop.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan I download toontown rewritten on this laptop?

Asked 2 years ago by Fel.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Unfortunately, no you can't. The game requires the computer to have at least a gigabyte of dedicated video memory on a video card, which this computer doesn't have.

  Answered 2 years ago by HP Team

  
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Q: QuestionWill this laptop be a great laptop to ged your ged on fully online ? I’m looking for an affordable laptop to get my ged and I’m not sure which one to choose from

Asked 2 years ago by Mandy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer This one is fine

  Answered 2 years ago by AyanD

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Q: QuestionDoes this work with citrix workspace?

Asked 2 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer Yes, this laptop would work with Citrix. The laptop is a bit low on RAM but is upgradable. I would suggest doing if you can or know someone who could would give a much better user experience.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs this computer compatible with my Canon PIXMA printer

Asked 2 years ago by Anonymous.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. Yes, your printer is compatible with this laptop.

  Answered 2 years ago by HP Team

  
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Q: QuestionCould this be a computer I use for UX design?

Asked 2 years ago by jasminec.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron N4120 2019 - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer In theory at least, yes. But a couple of things to keep in mind: 1) Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. So, you'll have to check to make sure the software you're using is available in the store. 2) The hardware one this computer is somewhat limited, so it probably wouldn't be a good choice for complex UX development.

  Answered 2 years ago by HP Team

  
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