Questions & Answers

Q: QuestionCan my daughter play star stable on this computer??

Asked 5 years ago by Pepper.

• A:Answer Hello, Pepper! Thank you for your question about the HP 14" Laptop (14-dq0002dx). Based on the system requirements listed by Star Stable's developer on their website, this computer will not work for that game.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this computer support star stable?? Asking to buy for my daughter.

Asked 5 years ago by Pepper.

• A:Answer Because the computer is running Windows 10 in "S mode", it can only download and install apps that are available in the Windows store. Unfortunately, Star Stable isn't one of the available apps.

  Answered 5 years ago by HP Team

  
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Q: QuestionI have a verizon internet box, that uses ethernet cable does this laptop have a connection for it?

Asked 5 years ago by jim.

• A:Answer It does not have an Ethernet port. However, you can get an adapter that will take the Ethernet cable and plug it into one of the computer's USB ports.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it have a microphone?

Asked 5 years ago by ElStew.

• A:Answer Yes, this laptop has a built in camera and two microphones with advanced noise reduction.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan the memory be expanded?

Asked 5 years ago by CGLS.

• A:Answer Yes, the memory on this laptop can be expanded to 8GB.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you make payments on laptops

Asked 5 years ago by Yeet.

• A:Answer Thanks for your question! We recommend contacting Best Buy customer service or your local Best Buy about the credit options they offer.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this computer work good with the cricut? Is it fast enough?

Asked 5 years ago by Britt.

• A:Answer Because this computer is running Windows 10 in "S Mode", the Cricut software can't be installed on it until you convert the computer to run Windows 10 Home. Microsoft has the instructions for converting the computer to Home.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I use Cricut Design Space with this laptop?

Asked 5 years ago by jessEka8787.

• A:Answer Because this computer runs Windows 10 in "S Mode", you won't be able to download and install the software without taking the computer out of S Mode. Microsoft has instructions for how to do it.

  Answered 5 years ago by HP Team

  
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Q: Questionwhat are the physical dimensions of this laptop when it is folded up? it needs to fit into my laptop carrying backpack.

Asked 5 years ago by fuzzywuzzy.

• A:Answer Hello, thank you for the question. When closed, the HP 14-dq0001dx laptop measures 12.76" wide x 8.86" deep x 0.71" high.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop support Skype?

Asked 5 years ago by Virg.

• A:Answer You can use skype on this laptop.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes this computer have an easily removable the battery or does the entire back cover need to be removed

Asked 5 years ago by Bob.

• A:Answer Hi Bob. This battery has an internal battery and requires significant disassembly to replace.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop have an i5 windows processor?

Asked 5 years ago by Anonymous.

• A:Answer Hello there! The HP Laptop 14-dq0002dx (20J08UA) has an Intel® Celeron® N4020 processor which is a lower-end model perfect for Internet browsing, e-mail, and everyday productivity. Thank you for your question and have a great day!

  Answered 5 years ago by HP Team

  
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Q: QuestionWhich Microsoft Store Games Run the Best on this Computer. Example: Minecraft, Halo Mcc, Etc.

Asked 5 years ago by APerson123.

• A:Answer Minecraft would be the only type of game that would run on this laptop. Halo and more demanding games will not run on this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop work well with WebEx video conferencing calls? If not, do you know of a cheap laptop that works well with WebEx?

Asked 5 years ago by Lulu.

• A:Answer Yes, it will work fine with WebEx, because it meets the minimum requirements to use the program.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I play sims 4 on this computer

Asked 5 years ago by Solange.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Hello. Thanks for your question. This laptop cannot handle Sims 4.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs this laptop compatible will a Dell USB C docking station?

Asked 5 years ago by Craig.

• A:Answer Hello, Craig. This HP Laptop 14-dq0002dx has 1 USB C port that can only do data transfer.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs this computer touchscreen?

Asked 5 years ago by Penny.

• A:Answer What’s the best touchscreen computer for the cheapest price are on sale?

  Answered 5 years ago by Anonymous

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Q: QuestionDoes this laptop have a webcam that will work without downloading an app? Also, will this laptop be good for the respondus lockdown browsers that are required for taking tests in college courses?

Asked 5 years ago by Olive.

• A:Answer Hi Olive.Webcams work with Zoom, Microsoft Teams, Facebook and other conferencing platforms. Some need an app, some are joined from your browser. The HP 14-dq0002dx laptop is presented with Windows 10 in S Mode, which means the Edge browser is utilized exclusively and downloads are allowed from the Microsoft store only. Respondus Lockdown is not compatible with Windows 10 S Mode, but you can convert this laptop to WIndows 10 Home (free, simple, non-reversible) to be compatible with Respndus Lockdown.

  Answered 5 years ago by HP Team

  
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Q: QuestionWould this laptop be able to do research meetings. Also does it have a web cam. Is it good for a computer dummy like me? Thanks

Asked 5 years ago by Debh.

• A:Answer Thanks for the question. Yes this system would be fine for research meetings. It is designed for web conferencing (has a built-in webcam and microphone), for streaming music, movies, videos, for MS Office apps, email, and web surfing.

  Answered 5 years ago by HP Team

  
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