Questions & Answers

Q: QuestionDoes it have antivirus?

Asked 4 years ago by Candicebells.

• A:Answer Hi Candice! Thanks for your question. The HP 14-dq0002dx laptop comes with a 1-month trial version of McAfee LiveSafe™. After the trial period is up, you can renew the software for 1 year at a time.

  Answered 4 years ago by HP Team

  
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Q: QuestionI have a small business, it requires a program called Wilcom Hatch. Will this computer be fine to run this on?

Asked 4 years ago by Corridorev.

• A:Answer Hello Corridorev. Thank you so much for your question. This HP Chromebook system is equipped to support entry-level programs and applications such as Microsoft Office and web browsing. Based on the minimum system requirements for running Hatch Embroidery Software, you need a laptop system built-in with an Intel® Core™ i3, 8GB of RAM, and a graphics card desirable for better resolution. Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: QuestionHow many usb ports are in this laptop

Asked 4 years ago by Evan.

• A:Answer Hi Evan, thank you for the question. The HP 14-dq0002dx laptop has three USB ports.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan I run Skype on this laptop?

Asked 4 years ago by Nika.

• A:Answer Hi, thank you for the question. The HP 14-dq0005dx laptop is capable of running the Skype application.

  Answered 4 years ago by HP Team

  
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Q: Questionis this good for a dj and good to run the program “serato” dj ?

Asked 4 years ago by hondo.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Hello Hondo. Thanks for asking. No, This laptop does not meet the system requirements to run this. To run Serato Pro you would need a laptop with at least an intel i3 or Ryzen 3 processor, and I would suggest 8GB of RAM and at least 128GB solid state drive.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs this laptop compatible with cricut design space ?

Asked 4 years ago by Nat.

• A:Answer Hi Nat, thank you for asking. Cricut Design Space does not support Windows 10 in S Mode, the secure operating system on this laptop. You can convert it to Windows 10 Home (free, simple, non-reversible) and make sure your anti-virus program is enabled.

  Answered 4 years ago by HP Team

  
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Q: QuestionI’m about to start taking online college classes, all my books will be from program called ebooks. Is this laptop Good for online books ?

Asked 4 years ago by Bri.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Thank you for the question. Yes, this laptop will be good for online books.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhat is the downside of switching out of S Mode?

Asked 4 years ago by Tvan.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Thank you for the question. S Mode is a more secure version of Windows 10. If you switch, make sure you have a good anti-virus program. Note that switching out of S Mode is not reversible. See Microsoft's FAQ here: https://support.microsoft.com/en-us/windows/windows-10-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85

  Answered 4 years ago by HP team

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Q: QuestionWhat software is included

Asked 4 years ago by Anonymous.

• A:Answer Hello and thanks for your interest in HP Laptops. Here is the software on this laptop: Software Operating system Windows 10 Home in S mode Software included McAfee LiveSafe™ Pre-installed software Netflix Software - Productivity & finance 1 month trial for new Microsoft 365 customers

  Answered 4 years ago by HP Team

  
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Q: Questionis there a wifi button on this computer I can't connect to wifi

Asked 4 years ago by oobmaine.

• A:Answer This could be due to one of several reasons. I recommend checking out this model's main troubleshooting page, which has many self-help modules, links to your user manuals, a virtual chat agent at the bottom that can help resolve many questions, and a link to contact HP Support if all else fails: https://support.hp.com/us-en/product/hp-14-d0000-laptop-pc-series/28803377/model/2100028083/troubleshooting

  Answered 4 years ago by HP Team

  
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Q: QuestionWill I be able to play imvu and second life on it?

Asked 4 years ago by maybelene.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Rose Gold

• A:Answer Thank you for the question. No, this laptop will not be able to play those games. This is not a gaming laptop. While you can play some games on any computer, modern games like Minecraft, Fortnite and most other popular titles require a lot of power. For this reason, I would recommend a model with a dedicated Graphics Processing Unit (GPU) for PC gaming.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan the memory be upgraded to 12 or 16 gb? I found this answered questions stating yes it can. However, when I use crucial's website it tells me only up to 8gb. If anyone could also provide a link to working 8's or 16's

Asked 4 years ago by G.

• A:Answer Hi, thank you for the question. I apologize but the HP 14-dq0002dx laptop has only one memory slot and the memory of this laptop can only upgrade up to 8GB ram.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhat printer would you suggest?

Asked 5 years ago by Lola.

• A:Answer Hi Lola! Thank you so much for taking the time to ask your question! If a ream of paper (500 sheets) lasts you more than six months, I recommend purchasing one of our Deskjet or Envy home printers. If you print photos, I recommend looking at the Envy Photo line, and if a ream of paper lasts you less than six months, I would consider looking at our OfficeJet Pro line.

  Answered 5 years ago by HP Team

  
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Q: Questiondoes it use windows 10

Asked 5 years ago by kdshd.

• A:Answer Thanks for your question! This HP 14" Laptop comes preinstalled with Windows 10 in S Mode. Windows 10 in S mode is a version of Windows 10 that's streamlined for security and performance while providing a familiar Windows experience. To increase security, it allows only apps from the Microsoft Store and requires Microsoft Edge for safe browsing. You can turn off S mode in the settings and the computer will convert to Windows 10 Home at no charge.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs there a slot to add a ssd drive?

Asked 5 years ago by Chef.

• A:Answer There's no place to add one internally, so you'd need to add an external drive that plugs into the USB-C port on the side of the computer

  Answered 5 years ago by HP Team

  
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Q: QuestionI got hotspot on my phone. Will be no issue to share my wifi between my phone and laptop. Sorry for silly question

Asked 5 years ago by Pushistik855.

• A:Answer You can connect to a phone hotspot with this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionIt’s touch screen

Asked 5 years ago by Anonymous.

• A:Answer Hello, unfortunately no, this model does not have a touchscreen feature.

  Answered 5 years ago by HP Team

  
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Q: QuestionWould this laptop be good to use for online college courses or complete online programs such as ashworth?

Asked 5 years ago by Kcif.

• A:Answer Greetings Kcif! Thank you for your question. The HP - 14” Laptop - 14-dq0002dx is pretty good, but its capabilities will depend mostly on your coursework. For example, this PC will work great if you only need to use it for online browsing, quizzes, or even zoom classes. If you need the PC for anything related to gaming, software development, or to download specific applications necessary for classes, you may want to search for a Laptop/PC with at least an Intel i5, or AMD Ryzen 5 processor, and at least 8GB of memory/RAM to ensure longevity and so that you can work with ease!

  Answered 5 years ago by HP Team

  
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Q: QuestionCan an external hard drive that uses a usb 3.0 cable be used on this computer? Thanks you

Asked 5 years ago by Nancy.

• A:Answer Yes, it can. This laptop has (2) USB 3.1 Type A Ports.

  Answered 5 years ago by HP Team

  
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