Questions & Answers

Q: QuestionDoes this computer run good with Minecraft and Roblox?

Asked 4 years ago by Lily.

• A:Answer Hi Lily, thank you for the question. The HP 14-dq2013dx laptop can not run games very smoothly because it does not have a dedicated graphics card.

  Answered 4 years ago by HP Team

  
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Q: QuestionGood afternoon, I see that this laptop shows Wireless-AC next Wireless Networking on the connectivity specifications. Does Wireless-AC mean that this laptop will connect to both 2.4ghz & 5ghz wi-fi signals on a Dual Band Router?

Asked 4 years ago by Richie370zie.

• A:Answer Thanks for your question. The wireless details for this laptop are Realtek RTL8821CE-M 802.11a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 combo. Yes it can connect to both Wi-Fi signals on a Dual band router.

  Answered 4 years ago by HP Team

  
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Q: QuestionHi! I would like to know if this model comes with backlit keyboard. Thanks!

Asked 4 years ago by Cris.

• A:Answer Hello Cris. Unfortunately this model does not have a backlit keyboard. That feature can be found on most of our Pavilion line of laptops and all of our ENVY and Spectre line of laptops.

  Answered 4 years ago by HP Team

  
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Q: Questioncan this laptop run Microsoft Flight simulator 2020?

Asked 4 years ago by Anonymous.

• A:Answer Hello there. Thank you for your question. Based on the system requirements for running Microsoft Flight Simulator 2020, you need a system built-in with a dedicated graphics card such as AMD Radeon RX 570 or Nvidia GTX 700. As for this HP 14-dq2013dx laptop, it does not come with a dedicated graphics card, instead, it comes with integrated graphics. To run Microsoft Flight Simulator 2020 smoothly, we suggest you choose a laptop system built-in with an Intel® Core™ i5 Processor, at least 8GB of RAM, and a dedicated graphics card such as the following laptop systems: ***https://www.bestbuy.com/site/msi-gf63-15-6-gaming-laptop-intel-core-i5-nvidia-geforce-gtx1650-256gb-ssd-8gb-memory-black/6456141.p?skuId=6456141*** ***https://www.bestbuy.com/site/acer-nitro-5-gaming-laptop-15-6-fhd-11th-gen-intel-core-i5-nvidia-geforce-gtx-1650-8gb-ddr4-256gb-ssd/6462659.p?skuId=6462659*** Thank you for choosing Intel!

  Answered 4 years ago by Intel team

  
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Q: QuestionHi, does this laptop has bluetooth connection ? And does it compatible with google meeting, google classroom and also minecraft?

Asked 4 years ago by Mel.

• A:Answer This laptop does have Bluetooth and it will work with those programs.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan you use a wireless mouse with a touchscreen laptop?

Asked 3 years ago by Foxxie73.

• A:Answer Yes

  Answered 1 year ago by SrinivasuluA

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Q: QuestionDoes this laptop have a compatible docking station?

Asked 3 years ago by Laptop.

Q: Questioncan i play wizard101 on this computer?

Asked 4 years ago by Anonymous.

• A:Answer Hello, while you can play some games on any computer, modern games like Minecraft, Fortnite and most other popular titles require a lot of power. For this reason, it would be recommended to purchase a model with a dedicated Graphics Processing Unit (GPU). Thank you for being an HP customer!

  Answered 4 years ago by HP Team

  
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Q: QuestionWhat printer works best with hp 14" touchscreen intel 14-dq0013dx SKU: 6456161 that will not brek the bank.

Asked 4 years ago by Roberta.

• A:Answer I currently use an HP DeskJet 3632 with this computer. It does well and supports most of the options I need in printing.

  Answered 2 years ago by MarcusDVerified Purchase

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Q: QuestionWill this laptop be eligible for the Windows 11 upgrade when available later this year?

Asked 4 years ago by Anonymous.

• A:Answer Thank you for asking! Yes this laptop will be able to run Windows 11. Here is some information from Microsoft about Windows 11: https://www.microsoft.com/en-us/windows/windows-11

  Answered 4 years ago by HP Team

  
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Q: QuestionWould I be able to use this laptop for recording and editing purposes through a capture card if the game play is coming from an Xbox?

Asked 4 years ago by Brandon.

• A:Answer Hi Brandon, thank you for the question. You can record clips using Intel Quick Sync H.264, but you may not be able to edit them. This laptop has integrated Intel UHD Graphics. All Windows 10 PCs should be able to capture screenshots in games, no matter what video card you have. To capture game clips, however, your PC’s video card must support one of these encoders: Intel Quick Sync H.264 NVidia NVENC AMD VCE For your purposes, might want to explore the specifications of our gaming computers, that have independent graphics cards.

  Answered 4 years ago by HP team

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Q: QuestionWill this laptop be able to run programs like Blender or Roblox?

Asked 4 years ago by gflick.

• A:Answer You would be able to run Roblox, but Blender might not run very well.

  Answered 4 years ago by HP Team

  
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Q: QuestionCAN YOU USE A PEN FOR THE TOUCHSCREEN AND IF YES, WHAT KIND? COULD YOU DRAW AND WRITE?

Asked 4 years ago by BoriKa.

• A:Answer Thank you for your question! Yes, you can use a passive stylus for this type of touchscreen. It is less precise than an active pen, but you will still be able to write with it. Here is an example of a passive-style pen: https://www.bestbuy.com/site/insignia-slim-stylus-maroon/4400306.p?skuId=4400306

  Answered 2 years ago by HP Team

  
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Q: QuestionHello, a week ago I bought a hp laptop and the seller told me that I should download an app, I think I misspelled the name but he mentioned something like esmo, because I told him that I would use outside the USA

Asked 4 years ago by Joaquin.

• A:Answer Apologies, we are unable to assist with the information as provided. Please reach out to Tech Support for help: Support.HP.com.

  Answered 4 years ago by HP team

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Q: QuestionWhat software is installed?

Asked 4 years ago by Nightrunner.

• A:Answer Windows 10 Home S

  Answered 4 years ago by High5Verified Purchase

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Q: QuestionDoes it het the google play store apps?

Asked 4 years ago by Minnie.

• A:Answer Hello. Thanks for your question. No, this HP laptop does not have the Google Play Store. The HP Chromebooks do have the Google Play Store.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan you hookup printer

Asked 4 years ago by Ran.

• A:Answer Yes. I have hooked up two wireless HP printers with no problem. Both were very easy to setup and connect to my wireless network server.

  Answered 4 years ago by High5Verified Purchase

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Q: QuestionHow much FPS would this laptop support on fortnite?

Asked 4 years ago by Ray.

Q: QuestionCan I use this laptop for streaming content on Roku or Netflix?

Asked 4 years ago by llc3800.

• A:Answer Yes, this laptop is capable of streaming content from Roku, Netflix etc.

  Answered 4 years ago by HP Team

  
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