“How high can the memory be increased to? how many banks are there 2 or one with the 12 Gb ram. if two banks then it can be increased to 32 GB?”
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This HP laptop - 15-da0041dx can only support up to 16 GB DDR4-2400 RAM. There are two memory slots on this laptop. The service manual says the RAM is not customer accessible or upgradeable. But it can be upgraded by a qualified tech.
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