Questions & Answers

Q: QuestionWhen will this be back is stock?

Asked 5 years ago by KeyonPlayz.

• A:Answer I would recommend reaching out to the customer service team at Best Buy.

  Answered 5 years ago by HP Team

  
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Q: QuestionHow do you explain this under specifications: Backlit keyboard for easy typing in dim or dark locations H-P-17.3" Touch-Screen Laptop Intel Core i3 8GB Memory 1TB HDD+ 128GB SSD Ash Silver Keyboard Frame, Natural Silver

Asked 5 years ago by gmc44.

• A:Answer There are two possibilities: You may have been sent the wrong computer, or it's the correct model and it's either faulty or has a configuration issue. To determine if you got the right model, take a look at the tag on the bottom, which will have several numbers, one of which ends with #ABA. If that number is 9LL09UA#ABA, then you were sent the correct model, and you'll want to contact the HP support team for troubleshooting. If the number is different, you were sent the wrong model and will need to contact Best Buy for an exchange.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you play cds n dvds?

Asked 5 years ago by Hurd.

• A:Answer Yes.

  Answered 5 years ago by triedandtrue

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Q: QuestionHi, does this computer have an Ethernet cable access?

Asked 5 years ago by BorisBUysHomes.

• A:Answer Hello. Yes, this laptop does have an ethernet port. It is located next to the power port on the left side of the laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionWill I be able to transfer my Pictures, Outlook and Word files, etc. from an old and no longer supported Windows 7 system now on an equally old Sony Vaio ??

Asked 5 years ago by Badger.

• A:Answer Yes, you can transfer all of your files from your old computer to this new one.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it come in black? If so how do we choose that option online because I can't find it?

Asked 5 years ago by Quadir.

• A:Answer Unfortunately, this model does not come in black.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this have enough storage to play sims?

Asked 5 years ago by Anonymous.

• A:Answer Although, this computer has a lot of storage. It does not have a strong enough processor or discrete graphics card to handle the Sims game. We recommend looking at the HP Pavilion Gaming laptops.

  Answered 5 years ago by HP Team

  
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Q: Questionhow long does the battery last in this unit?

Asked 5 years ago by Robb.

• A:Answer The estimated battery life of this laptop is 5 to 8 hours.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it have a DVD and Built in Camera

Asked 5 years ago by Cee.

• A:Answer This HP laptop - 17-by0080nr does have a DVD drive and a built-in camera.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this computer have touch screen capabilities?

Asked 5 years ago by Nick.

• A:Answer Yes, the HP Notebook - 17-by0080n is a touchscreen laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this have an inbuilt microphone?

Asked 4 years ago by RINA.

• A:Answer Thank you for taking the time to ask about the HP 17.3" Touch-Screen laptop! Yes! This model comes with HP TrueVision HD Camera with an integrated digital microphone.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs Bestbuy ever gonna get this back in stock? I talked to customer service and they told me it would be in stock in a month. That was 4 months ago and still don't have it. They have raised the price though. When I first saw it the price was 539

Asked 4 years ago by Dom.

Q: QuestionDo you know when/if this will be back in-stock?

Asked 4 years ago by Mimi.

Q: QuestionIs the GB of ram on this computer expandable?

Asked 5 years ago by MAGNUM.

• A:Answer Yes it is. An authorized service provider can upgrade the ram on this laptop to 16GB. You can also replace the 128GB Solid State storage with a larger capacity module.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs this a fast enough ram for most games

Asked 5 years ago by Ann.

• A:Answer Really whether a computer is "fast enough" has more to do with the processor and video system that the RAM. The i3 processor is reasonably fast and will play most games. But whether it's fast enough for the games you want to play depends on which specific games you're interested in.

  Answered 5 years ago by HP Team

  
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Q: Questionwhen will this be available again

Asked 5 years ago by Cee.

Q: QuestionDoes it have Bluetooth?

Asked 5 years ago by LEO.

• A:Answer This laptop does have Bluetooth.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this computer have a disk drive?

Asked 5 years ago by Marisa.

• A:Answer Yes it has a multi optical dvd cd debt drive

  Answered 5 years ago by Keith

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Q: QuestionHi There, I'd like to know if this HP - 17.3" Touch - Screen Laptop - Model: 17 - BYOO8ONR - Intel Cor i3 - 8GB Memory - 1TB HDD + 128 SSD - Ash Silver has a REMOVABLE battery? What is the release date for this HP 17-BYOO8ONR model? Thank you.

Asked 5 years ago by GALAXYHIGH.

• A:Answer The battery on the HP laptop - 17-by0080nr- can only be accessed by removing the bottom cover. Then, you can replace the battery, if needed. This laptop came out in April 2020.

  Answered 5 years ago by HP Team

  
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