“The mouse connects, the keyboard not. even after changing batteries and hitting the connect”

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• I had the same problem and found that it was caused by interference from the WiFi on the motherboard. I used a USB extension cable to move the dongle away from the computer and closer to the keyboard.

  Answered by Podunk 6 years ago

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• Here is some troubleshooting you can try: https://support.hp.com/us-en/document/c00006821/ For further assistance, please reach out to HP Support or the Geek Squad at Best Buy.

  Answered by HP Team 6 years ago

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