A:Answer Thank you for your question! The description and specs for this model both state that it comes with a DVD-W drive, so first, please confirm the model you received is M01-F1120 (there will be a label on the tower). If you received a different model, please contact Best Buy here: https://bit.ly/3w53qVX . If this is the model you received, please contact HP Support for troubleshooting here: https://bit.ly/2RAVXyZ .