Questions & Answers
Page Showing 1-15 of 15 questions
Q: Questiondoes this product have usb ports?
Asked by fred.
- A:Answer Yes it has 4 USB, HDMI,input and earphone ,Sd,DVD, and one other port which I am not sure what it is for.
Answered by Snowchopper
Q: QuestionI am offered a free Windows 10 upgrade when purchasing this laptop. I want to make sure that I will be able to.
Asked by Joy.
- A:Answer Yes, you can download the free Windows 10 operating system from Microsoft web site.
Answered by CommunityAnswer
Q: Questionthis laptop have backlit keyboard??
Asked by AC.
- A:Answer No, the laptop does not have a backlit keyboard.
Answered by CommunityAnswer
Q: Questiondoes this have a CD player
Asked by mayur.
- A:Answer This will have a DVD/CD burner.
Answered by CommunityAnswer
Q: QuestionIs a history available for a refurbished laptop? i.e. customer return, display model ,etc. Where has it been and how old is it?
Asked by h2o.
- A:Answer Good question. There is no history available for refurbished products. They are reset to factory settings and made sure to be in working condition before being resold. I hope this helps.
Answered by HP Team

Q: QuestionWho does the refurbishing?
Asked by Anonymous.
- A:Answer Refurbishing can be done by the retailer, the manufacturer, or a third party company. There is no way to know who has done the refurbishing without asking Best Buy directly. They may or may not know. I hope this helps.
Answered by HP Team

Q: Questiondoes laptop have a dvd player
Asked by Denise.
- A:Answer This will have a DVD drive.
Answered by CommunityAnswer
Q: QuestionHow many of each USB ports (how many 3.0, how many 2.0) does this laptop have?
Asked by southernmom.
- A:Answer There are four 2.0 USB ports.
Answered by CommunityAnswer
Q: QuestionIs it good for downloading music?
Asked by Me.
- A:Answer Good question. Yes, this laptop will be great for downloading music as long as you have an internet connection to download the music. The hard drive is 500 GB which can store thousands of songs. I hope this helps.
Answered by HP Team

Q: QuestionIs the memory upgradable and what is the maximum
Asked by Brent.
- A:Answer The memory is upgrade able to 16 gigabytes.
Answered by CommunityAnswer
Q: Questiondoes this have a hdmi port?
Asked by dennis.
- A:Answer Good question. This laptop does not have an HDMI port. It does have a VGA port and a DisplayPort for video output. For more detailed information, please visit the following link: http://www8.hp.com/h20195/v2/GetPDF.aspx/c04287335.pdf I hope this helps.
Answered by HP Team

Q: QuestionWhich exact model of i5 is it? It just states 3rd generation i5.
Asked by Anonymous.
- A:Answer Since this is a refurbished model, there is no way to know exactly which i5 model this laptop has. The place it was refurbished would know the exact model. Originally, the laptop came with a 2nd generation i5 processor. It could be that the refurbisher put in a new processor, or it could be a typo. I hope this helps.
Answered by HP Team

Page 1, Showing 1-15 of 15 questions
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