“I purchased this refurbished laptop and it asks me to activate windows. It will not activate windows because it says a valid genuine license key is not available. I feel like I have be ripped off by Best Buy. Not sure what to do about it yet.”

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• The Windows product key is in the bottom of the laptop. You need to scratch off the hidden portion to reveal the whole key. Enter this key to activate Windows.

  Answered by Lvarga1 6 years ago

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• We are so sorry to hear about this!! Please reach out to Best Buy Customer Service or Geek Squad for more assistance with this matter!!

  Answered by HP Team 6 years ago

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