A:AnswerHello Mike and thanks for asking. The HP Envy 17-cr1010nr come withs everything included by Microsoft with Windows. HP also includes a 30-day trial of Microsoft (Office) 365 and of McAfee Live Safe. In addition, HP also includes HP Quick Start to help you get started with Windows 11 and the HP Support Assistant to help keep your PC up to date, plus HP Connection Optimizer and HP Games by Wild Tangent.
A:AnswerYes, you can use both old and new USB drives with this laptop. There are 3 old USB ports and 2 new USB ports. One of the new USB ports is used for the laptop's power cord. You should be able to use a wireless mouse with this laptop, although I have never personally tried to.
A:AnswerThank you for the question. Yes, you can upgrade the 17-cr1010nr RAM to 64GB maximum. The slots are not user accessible; we recommend that upgrades be performed by a professional technician.
A:AnswerThe computer ships with 12 gigabytes of RAM, however the Geek Squad at your local BestBuy can replace the 4 megabyte RAM stick with an 8, which will bring the computer up to 16 gigabytes.
