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Hello. Thanks for your question. Make sure your headphones are plugged into the headphone jack. If you need further assistance, we recommend reaching out to HP Support: https://support.hp.com
Sorry, there was a problem. Please try again later.There is no separate sound. One cannot have both at the same time, so it is not recognizing your headphones. Jack may be broken. Try going to Settings > Sound to add device, even though you should not have to do so. Even if your headphones were broken, it should divert sound from speakers to headphones.
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