A:Answer All of the HP units are heavily tested, but some errors do still occur. When it comes to things like network issues and/or Wi-Fi, there are many variables that can come into play. It can be caused by the firewall settings, security between the device and the router, or a part failure. If you have any issues, you can contact HP Support as the device has a 1 year manufacturer warranty or Geek Squad support and Geek Squad offers warranty services that protect against drops and spills.