“having trouble setting up mouse and keyboard no lights will come on to make the keyboard turn on. not sure how to turn the mouse or keyboard on.”

1-8 of 8 Answers

• Might be defective if it doesn't work from start

  Answered by Muradif 8 years ago

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• Best Buy Geek Squad can answer questions by phone.

  Answered by karenc 9 years ago

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• The keyboard needs batteries. there is a small opening on the bottom of it where they would go. Same for the Mouse but make sure the Mouse is switched to ON. There is a small switch on the bottom of it as well.

  Answered by Jaysin 9 years ago

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• Turn the keyboard over. There is a small blue button. Press it to link it to the computer. Same on the mouse. The button is labeled "CONNECT". Make sure the batteries are installed correctly.

  Answered by DJLM 9 years ago

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• i just got a new set when i got mine because all the bad reviews were about the keyboard and mouse. I say just get one you like.

  Answered by Erin 9 years ago

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• Keyboard automatically turns on with computer. The mouse has a switch on the bottom and you have to put batteries in first.

  Answered by tinytink 9 years ago

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• Hope you've solved your keyboard and mouse issue by now, if not 1. make sure your batteries are installed correctly. the mouse switch is located under the mouse. keyboard doesn't have a switch . 2. turn the mouce over and see if there is a red light being emitted. if no light and it's switched on your issue is the device. 3. if you have lights on the devices check the device manager in setup, but since you have no keyboard or mouse you will need to connect a usb keyboard to go any further. 4 to get to the device manager right click on your start button. in device mgr select the keyboard and update the drivers. 5. if all this fails take your all-in-one back and have them get it working.

  Answered by mh8123 9 years ago

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• mouse has button on back, push up to turn on; keyboard has button on side, press on

  Answered by momgram 9 years ago

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