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Sounds like either the cartridge isn't in right or the cover isn't off the contacts.
Sorry, there was a problem. Please try again later.Why have you replaced cartridges, did it stop printing, did it signal "out of ink" etc.? Are you enrolled in HP's Instant Ink and was it their replacements that aren't working. Did you remove the little protective tab on the cartridges' bottoms? Try removing and reinstalling the cartridges. If that doesn't work do a hard restart of the printer. Remove the cartridges. Next do a “Hard Restart” of the printer. 1. With the printer turned on, disconnect the power cord from the printer. Hold down the “Power On” button of the printer for 15 seconds. 2. Unplug the printer power cord from the wall outlet. 3. Wait at least 60 seconds. Plug the power cord back into the wall outlet. 4. Reconnect the power cord to the rear of the printer. 5. If the printer does not turn on by itself, press the Power button to turn it on. Does the blue light on the front stop blinking? Everything functioning OK? If the computer does not wirelessly connect with the printer, you may need to reboot the modem, printer and computer. Turn all off, leave the modem off for 60 seconds, and then power up each consecutively [IN THAT ORDER]. Allow each to completely turn on (no blinking lights). This can be done at any time to resolve problems. Please respond if any of this helps or is problematic? I am not an HP nor Best Buy employee.
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