“Printer will not pickup photo paper. It keeps trying until display says add paper even though tray has paper in it.”

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• The tray may not be pushed in all the way. It come in two pieces and there is a magnetic sensor on the top piece. If you dont have the instructions that came in the box, try finding a youtube video to make sure you have it attached correctly.

  Answered by Latoya 2 years ago

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• We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com

  Answered by HP Team 2 years ago

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