A:Answer Apologies for what you're experiencing. The Envy Photo 7155 offers much flexibility in media 16-80 lbs, such as Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled. Make sure you've downloaded the printer software to your computer, and use "custom" when setting your paper/media and print quality options. Please review the user guide here: http://h10032.www1.hp.com/ctg/Manual/c05633496.pdf